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Click to Call in widgets not working - by Sandra

This topic has 5 replies, 2 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

  • Avatar: Sandra
    Sandra
    Participant
    May 18, 2016 at 03:07

    When looking at my site on a mobile phone, the click to call when you click on a phone number is no longer working. Top bar, bottom footer widget and contact us page. Please advise how to fix this.

    Please, contact administrator
    for this information.
    #126258 Copied Theme version: 2.1 WooCommerce version: 2.55
    4 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    May 18, 2016 at 10:34

    Hello,

    The phone number in top bar can’t be clicked even on desktop.
    Had it worked before?
    Are you using any plugin for “click to call” option?

    Regards,
    Eva Kemp.

    #126297 Copied
    Avatar: Sandra
    Sandra
    Participant
    May 18, 2016 at 10:59

    Hi Eva
    Yes it worked in the past. The Mobile phone browsers used to automatically detect the phone number and convert it to a link. No plugin necessary.

    Please help.
    Thanks
    Sandra

    #126307 Copied
    Avatar: Sandra
    Sandra
    Participant
    May 18, 2016 at 11:00

    I tried following these instructions and manually adding the code in the widget but it didn’t work.
    https://developers.google.com/web/fundamentals/native-hardware/click-to-call/?hl=en

    #126308 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 18, 2016 at 13:13

    Hello,

    Where have you added the code?
    Please specify the file.

    Regards,
    Eva Kemp.

    #126335 Copied

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