Tagged: live chat is crap
Hi, just testing the chat feature. It’s VERY slow. Messages aren’t being received a lot of the time, either to the user, or to admin, and the end chat link takes ages to end the chat.. I don’t see this working at all, I think it would just frustrate visitors to the site who use it.
Why doesn’t it work properly? Will an update fix this?
You’re using old theme version and old versions of plugins.
Please update them all. The plugins can be downloaded from this link http://www.8theme.com/download-plugins/
http://8theme.com/demo/docs/royal/#!/installation_upgrade (1.5 Theme Upgrade).
Don’t forget to create a back up of your files and database before update!
As expected, updating everything made no difference.
Tested in 2 different browsers – one in Safari as the customer, and one logged in (Chrome) as admin to chat to customer. The first message is received via admin, and reply received via customer, both ridiculously slow taking up to 20 seconds. After this, no other messages were received on either end.
Does not work.
Hi, this site has launched now and I can confirm that Live Chat doesn’t work.
It simply DOES. NOT. WORK.
I’ve checked the chat and it’s working, messages are sent to both operator and a visitor, but there is some delay in sending.
I’ve checked error_log and there is an error:
PHP Fatal error: Out of memory (allocated 32768000) (tried to allocate 30720 bytes) in /home/mymy2015/public_html/wp-content/plugins/screets-chat/screets-chat.php on line 793
Please try to increase memory_limit value to fix the issue.
In Woocommerce > System Status WP Memory Limit is set to 95M. Change it in wp-config.php file:
I’ve done this. Contacted web host too.. they said it’s an issue with the plugins having a memory leak.. can you please sort it out? See below..
“I’ve checked with one of our senior support staff and according to them that it is not normal for a wordpress plugin to eat up the whole 512 mb of your ram. A WordPress plugin only requires 64 to 96mb of memory. Kindly check if there is an updated version your plugin or any memory leak.
Hello?? Still waiting on a response on this. My website is not performing because there’s a memory leak in the plugins used by Royal theme, I need you to fix this please because it’s causing a lot of errors in the error log, ALL from a memory_limit error and all pointing to the plugins that come with this theme.
“As per investigation it is your plugin that is eating up your memory. Please either try to disable the plugin and look for a new one or check if there are any updates for that plugin Ultimate_VC_Addons/woocomposer/”
I’ve already increased my PHP memory to 512, and WP memory to 256..
Why are you ignoring the obvious memory leak caused by Ultimate Addons? I’ve just searched this forum and found 5 posts in THIS MONTH ALONE, probably many more too, where people are having out of memory errors caused by Ultimate Addons..
Out of memory errors cause Internal Server Errors, blank loading pages, unresponsive plugins and pages, and slow performance. My memory is set at a staggering 512M now, and I’m still having these issues, so there isn’t a fix from the customers point of view, this needs to be looked at by the plugin developer and it’s your responsibility to get onto this if your theme is going to use Ultimate Addons.
You NEED to look at this issue now, or else it’s going to affect your sales and reputation and annoy a lot of people.
Please take our apologies, but we don’t provide extended support for plugins and that is written in our documentation http://8theme.com/demo/docs/royal/#!/external_plugins :
“The plugin activation option was added in the plugin only for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest”.
So if you need support for plugins you need buy them.
Please contact the plugin author http://codecanyon.net/item/wordpress-live-chat-plugin/3952877 concerning your issue.
Ok, you need to make this clearer to customers before purchase. The fact is, your theme, and its plugins, have a memory leak, and I doubt anyone using this theme has a clean error_log file and a healthy, fast website, as a result.
My error_log file, has nearly 300 out of memory errors from yesterday alone. And it’s the same every day.
Yea but what I’m saying is.. your theme basically IS the plugins. I’d love to see the “60+ AMAZING DEMOS” you have without using all the plugins above, which, clearly have memory issues. They would not look very good.
I see so many posts, on the item page, and in this forum, where users have memory issues and you tell them to increase their php memory, and they do, then still have the issue – and then there’s no more replies from you, you just avoid the problem. It’s just really pathetic.
We’ve taken your notification to our account and will try to optimize theme in future updates. Concerning the plugins we can’t make any modifications to them because we didn’t create them.
We have the right to build them into our theme as we purchased the Extended License for each of these plugins.
Please take our apologies.
Thank you for understanding.
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