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Cart Problem - by betsy - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

betsy

Participant

May 27, 2015 at 17:05

Hi when you add to the cart it says product is in there but when you view the cart it says cart is empty.

#66402 Copied Theme version: 1.5 WooCommerce version: 2.3.9

18 Answers

Robert Hall

Support staff

May 27, 2015 at 17:14

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#66404 Copied

betsy

Participant

May 27, 2015 at 17:41

LOG IN

Please, contact administrator
for this information.

#66408 Copied Theme version: 1.5 WooCommerce version: 2.3.9

betsy

Participant

May 27, 2015 at 18:16

Hi it seems that it works if you have an account and are logged in. If not, it does not work.

#66421 Copied

Robert Hall

Support staff

May 27, 2015 at 18:35

Hello,

Did you made some changes in original theme files?
Please make backup your site and we’ll try to reupload theme for you again.
Also provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#66429 Copied

betsy

Participant

May 27, 2015 at 18:45

Hi no I did not make any changes.

Please, contact administrator
for this information.

#66432 Copied

Eva Kemp

Support staff

May 27, 2015 at 19:15

Hello,

Please specify what folder your site files are located in.

Thank you.
Regards,
Eva Kemp.

#66440 Copied

betsy

Participant

May 27, 2015 at 19:17

site files

Please, contact administrator
for this information.

#66441 Copied

betsy

Participant

May 27, 2015 at 19:37

more info

Please, contact administrator
for this information.

#66445 Copied

betsy

Participant

May 27, 2015 at 20:13

firefox

Please, contact administrator
for this information.

#66454 Copied

Eva Kemp

Support staff

May 28, 2015 at 09:01

Hello,

Please don’t create multiple topics.
You need contact your host concerning this error:
http://storage4.static.itmages.com/i/15/0528/h_1432799901_1787388_df064727e3.png

Thank you.
Regards,
Eva Kemp.

#66556 Copied

betsy

Participant

May 28, 2015 at 20:11

Hi

The site is back up, but still experiencing the product not staying in the cart for guest shopping.

#66829 Copied

Eva Kemp

Support staff

May 29, 2015 at 10:51

Hello,

Did you change login details for FTP and wp-admin panel?
We can’t log in now.

Please give us correct credentials.

Thank you.
Regards,
Eva Kemp.

#66933 Copied

betsy

Participant

May 29, 2015 at 16:29

info

Please, contact administrator
for this information.

#67034 Copied

Eva Kemp

Support staff

May 29, 2015 at 17:58

Hello,

Please give us FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#67047 Copied

betsy

Participant

May 29, 2015 at 18:10

FTP

Please, contact administrator
for this information.

#67052 Copied

Eva Kemp

Support staff

May 29, 2015 at 19:02

Hello,

The same problem persists with default WordPress theme. You can check it activating Twenty Fifteen theme in Appearance > Themes. Cart page is empty there too. So the issue isn’t related to our theme.
It may be caused by 3rd-party plugins you’re using, try to disable them and contact Woocommerce support team to investigate the issue with default WordPress theme.

Thank you.
Regards,
Eva Kemp.

#67060 Copied

betsy

Participant

May 29, 2015 at 19:07

Okay thank you!

#67061 Copied

Eva Kemp

Support staff

May 29, 2015 at 19:08

Hello,

You’re welcome.

Regards,
Eva Kemp.

#67063 Copied
Tagged: cart, persuasive, problem, solution, themes, woocommerce, wordpress
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