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Cant add headertemplates or anything to my live website

This topic has 10 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

Flexide

Participant

September 27, 2025 at 14:24

I cant select any templates or anything else my site doesn’t update to it and gives me this error code
JQMIGRATE: Migrate is installed, version 3.4.1
load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2 An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
/?customize_changeset_uuid=0abcd337-6789-4a7f-8d3e-312c06226570&customize_theme=xstore&customize_messenger_channel=preview-0&customize_autosaved=on:1 An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.
jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1
customize.php:1 Uncaught SyntaxError: “[object Object]” is not valid JSON
at JSON.parse ()
at Object.success (builder.min.js?ver=6.8.2:1:42896)
at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:25304)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:26053)
at l (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:77782)
at XMLHttpRequest. (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:80265)
load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2 An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
prismcards.shop/:1 An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.
jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1

#456047 Copied

9 Answers

Alex Carter

Support staff

September 27, 2025 at 15:29

Hello,

Thank you for reaching out to us.

Please enable elements – https://elementor.com/help/element-manager/ , then read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#456051 Copied

Flexide

Participant

September 27, 2025 at 17:41

Hello i have sent a Username and Passwort into the Private content area for you to check

Please contact administrator
for this information.

#456053 Copied

Alex Carter

Support staff

September 29, 2025 at 07:00

Hello,

We are unable to log in using the credentials you have provided. Could you please verify them?

Best regards,
8Theme’s Team

#456104 Copied

Flexide

Participant

September 29, 2025 at 14:43

Ive send a new Passwort and Username

Please contact administrator
for this information.

#456177 Copied

Alex Carter

Support staff

September 30, 2025 at 06:42

Hello,

We appreciate your prompt response.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#456211 Copied

Flexide

Participant

September 30, 2025 at 15:17

Hello here is the Requested video
https://fex.net/s/caespfv

The error code is also listed down below

JQMIGRATE: Migrate is installed, version 3.4.1
7An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.Understand this warning
VM467 jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 3.4.1
plugin.min.js?ver=49110-20250317:1 Deprecated TinyMCE API call: .onChange.add(..)
8editor.min.js?ver=6.8.2:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘getSelection’)
at editor.min.js?ver=6.8.2:2:2167
at n (editor.min.js?ver=6.8.2:2:3271)
at HTMLDocument. (editor.min.js?ver=6.8.2:2:248)
at C (tinymce.min.js?ver=49110-20250317:2:10800)
at HTMLDocument.d (tinymce.min.js?ver=49110-20250317:2:10946)
at Object.trigger (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:70435)
at HTMLButtonElement. (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:70726)
at ce.each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:3129)
at e..each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:1594)
at e..trigger (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:70701)
(anonymous) @ editor.min.js?ver=6.8.2:2
n @ editor.min.js?ver=6.8.2:2
(anonymous) @ editor.min.js?ver=6.8.2:2
C @ tinymce.min.js?ver=49110-20250317:2
d @ tinymce.min.js?ver=49110-20250317:2
trigger @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
each @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
each @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
trigger @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
(anonymous) @ script.js?ver=3.1.3:1936
setTimeout
ready @ script.js?ver=3.1.3:1935
(anonymous) @ customize-controls.min.js?ver=6.8.2:2
c @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
add @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
initialize @ customize-controls.min.js?ver=6.8.2:2
initialize @ script.js?ver=3.1.3:52
o.Class @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:12
i @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:12
i @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:12
i @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:12
createControl @ lazy-section.js?ver=5.6:128
(anonymous) @ lazy-section.js?ver=5.6:159
N @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:10
(anonymous) @ lazy-section.js?ver=5.6:158
N @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:10
addControl @ lazy-section.js?ver=5.6:150
(anonymous) @ builder.min.js?ver=6.8.2:1
N @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:10
et_create_ajax_options @ builder.min.js?ver=6.8.2:1
success @ builder.min.js?ver=6.8.2:1
c @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
fireWith @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
l @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
send @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
ajax @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:5
e. @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:5
et_get_ajax_options @ builder.min.js?ver=6.8.2:1
(anonymous) @ builder.min.js?ver=6.8.2:1
dispatch @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
v.handle @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2Understand this error
customize.php:1 Blocked aria-hidden on an element because its descendant retained focus. The focus must not be hidden from assistive technology users. Avoid using aria-hidden on a focused element or its ancestor. Consider using the inert attribute instead, which will also prevent focus. For more details, see the aria-hidden section of the WAI-ARIA specification at https://w3c.github.io/aria/#aria-hidden.
Element with focus:
Ancestor with aria-hidden: Understand this warning
VM619 jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 3.4.1
VM713:1 Uncaught SyntaxError: “[object Object]” is not valid JSON
at JSON.parse ()
at Object.success (builder.min.js?ver=6.8.2:1:42896)
at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:25304)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:26053)
at l (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:77782)
at XMLHttpRequest. (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2:80265)
success @ builder.min.js?ver=6.8.2:1
c @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
fireWith @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
l @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
XMLHttpRequest.send
send @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
ajax @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:5
e. @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:5
(anonymous) @ builder.min.js?ver=6.8.2:1
dispatch @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
v.handle @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
trigger @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
each @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
each @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
trigger @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
i.select @ selectWoo.full.min.js?ver=1.0.6:8
(anonymous) @ selectWoo.full.min.js?ver=1.0.6:8
i.invoke @ selectWoo.full.min.js?ver=1.0.6:8
i.trigger @ selectWoo.full.min.js?ver=1.0.6:8
o.trigger @ selectWoo.full.min.js?ver=1.0.6:8
(anonymous) @ selectWoo.full.min.js?ver=1.0.6:8
i.invoke @ selectWoo.full.min.js?ver=1.0.6:8
i.trigger @ selectWoo.full.min.js?ver=1.0.6:8
(anonymous) @ selectWoo.full.min.js?ver=1.0.6:8
dispatch @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2
v.handle @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.8.2:2Understand this error
jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1

#456277 Copied

Andrew Mitchell

Support staff

October 1, 2025 at 09:39

Hello, Flexide,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#456306 Copied

Flexide

Participant

October 1, 2025 at 14:24

Login

Please contact administrator
for this information.

#456329 Copied

Andrew Mitchell

Support staff

October 3, 2025 at 06:38

Hello, Flexide,

Thank you for providing access. We have made some changes and can confirm that the functionality of adding templates in Elementor builders is working as expected. Kindly check it on your side.

Best regards,
8Theme’s Team

#456422 Copied
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