Can not deactivate header top and header bottom

This topic has 3 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Dennis

  • Avatar: Dennis
    Dennis
    Participant
    September 15, 2025 at 20:23

    Even when the header top and bottom are deactivated from the theme settings, these are still being displayed in the preview and also on the live website, how to disable them?

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    2 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 16, 2025 at 06:11

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide temporary access credentials to your website? This will help us assist you more effectively.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    There are two header builders available, and you can choose the one that best suits your preferences:
    – Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
    – Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

    In your case, the settings from the new Elementor Header Builder work.

    The same for Single Product Builder and Shop page (Archive products builder) – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    To use Theme Options > Header Builder, you need to disable or delete Elementor header template, for example, edit conditions https://prnt.sc/30dfZ21R1WgD > https://prnt.sc/C9cQrUsbiLbF

    Warm Regards,
    The 8Theme Team

    Avatar: Dennis
    Dennis
    Participant
    September 19, 2025 at 19:18

    Thanks for the support! My topic “can not deactivate header top and header bottom” has been successfully resolved.

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