Buy Now” Button Not Showing on Mobile Version

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Luca Rossi

  • Avatar: styleverse
    styleverse
    Participant
    May 29, 2025 at 15:37

    https://styleverse.in/product/%f0%9f%92%96-pink-ferrari-racing-jacket-sleek-stylish-speed-inspired-%f0%9f%8f%81/
    I can provide you with temporary admin access so you can directly check and fix the issue from the backend.
    I’m experiencing a major performance issue on the website that needs urgent attention.

    Previously, the site performance score was around 98%, but it has now dropped drastically to just 25%. The website has become extremely slow, taking up to 17 seconds to load, especially on the homepage and product pages. These issues started after errors began appearing in the current theme setup.

    Here are the key problems I’m noticing:

    Significant errors in the theme files, possibly related to the “Buy Now” button or overall layout.

    The “Buy Now” button is missing or not functioning properly on many products.

    The map section is behaving abnormally or not loading at all.

    Overall, the site feels unstable, with inconsistent layout and slow user experience.

    This is seriously impacting customer experience and traffic, and needs to be resolved as soon as possible.

    Please check all the backend issues thoroughly — including theme conflicts, plugin impacts, and custom code errors.
    If required, I’m open to switching or reinstalling the theme to fix the errors and restore performance.

    I’ve already shared admin access so you can directly log in and inspect everything.

    Let me know what you find and what you recommend.

    Thanks,

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    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    May 29, 2025 at 19:35

    Hi @styleverse,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-product button.et-single-buy-now {
        display: block !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: styleverse
    styleverse
    Participant
    May 29, 2025 at 20:12

    I had already added the CSS you suggested in the Custom CSS section, but unfortunately, there’s been no visible effect on the issue.

    The “Buy Now” button is still not appearing properly across product pages — especially on mobile. This is badly affecting the customer interface and overall user experience.

    To save time and get this fixed quickly, I’m now sharing temporary admin access so you can directly look into the backend and fix the issue.

    Please check and resolve this as soon as possible, as it’s becoming a serious problem for customers browsing the site.

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    Avatar: Justin
    Luca Rossi
    Support staff
    May 30, 2025 at 02:53

    Dear @styleverse,

    We hope this message finds you well.

    We would like to inform you that we have successfully cleared your LiteSpeed cache. Upon checking, the “Buy Now” button is now appearing correctly on our end.

    Please let us know if you continue to experience any issues or if there is anything else we can assist you with.

    Best regards,
    The 8Theme Team

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    Avatar: styleverse
    styleverse
    Participant
    May 31, 2025 at 15:13

    Hi,
    The “Buy Now” button has disappeared again on the website. Please fix this issue urgently. The overall performance has also dropped.

    I am providing you with temporary access to the store so you can check and resolve the problem quickly.

    Please fix it as soon as possible.
    Thank you!

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    Avatar: Justin
    Luca Rossi
    Support staff
    May 31, 2025 at 17:52

    Dear @styleverse,

    We hope this message finds you well.

    It appears that the “Buy Now” button was previously disabled in the customizer settings, as shown in the following screenshot: https://prnt.sc/cTNTWRlRrmGJ. We have now re-enabled this feature for you.

    At your earliest convenience, could you please perform a full purge of all LiteSpeed caches and verify the changes on your end?

    Regarding website performance, we recommend reviewing the official documentation for the LiteSpeed Cache plugin and adjusting the configuration settings accordingly: https://www.litespeedtech.com/products/cache-plugins/wordpress-acceleration.

    Please note that performance optimization falls outside the scope of our standard support services.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

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