Built in email builder – question about sending and links

This topic has 2 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

  • Avatar: padel
    February 14, 2023 at 17:00

    I am setting up emails in the built-in email builder.

    – How can I activate and deactivate some of these email?

    – How do I know when each of these are sent? What triggers the emails to be sent?

    – On several of the emails there is a button that says “see your order” but it seems to just link to the front page of my web site. How do I get that to go to the cutomers order?

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 15, 2023 at 06:13

    Hello, @padel ,

    Thank you for your inquiry. Our built-in email builder is used to modify the layout of emails, however, the functionality is dependent on WooCommerce. Our theme does not have any influence on this. For more information, please refer to our theme documentation here: https://xstore.helpscoutdocs.com/article/146-xstore-built-in-woocommerce-email-builder/

    1. You can enable or disable emails from the WP-Dashboard > WooCommerce > Settings > Emails according to your needs.

    2. If you hover your cursor over the information icon located on the title of the email, you will find the information regarding when the email was triggered. Please refer to the screenshot provided: https://postimg.cc/0zyfdYGF

    3. In order to meet your requirements, please refer to the screenshot below and edit the email template accordingly to change the link of the button: https://postimg.cc/GB7hTCL6

    Best Regards,
    8Theme’s Team

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