BRAND ELEMENT NOT WORKING PROPERLY AND CPU USAGE OVERLOAD

This topic has 6 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

  • Avatar: ibukun
    ibukun
    Participant
    August 14, 2022 at 14:55

    Hello,

    We have the following issues;
    – Xstore core plugin is overloading the cpu, we disabled all the plugins and found out that it was the culprit, is there something we can do to reduce it’s consumption?
    – The brand list element, when we click on a brand that has multiple products, it only shows 1 single product and leads directly to a product page, i’ve added a sample in the private content area.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2022 at 15:21

    Hello,

    1/ Go to Appearance > Widgets and remove the Product Status widget from the shop sidebar. Check the CUP usage after that and let me know about the results.
    Could you get information on what requests uses the whole CPU on your site from your hosting provider? They should have some detailed reports.
    2/ Go to Settings > Permalinks > check if you use the Post name type http://prntscr.com/s7zqco and re-save permalinks

    Regards

    Avatar: ibukun
    ibukun
    Participant
    August 14, 2022 at 17:26

    Hello,
    Thank you, the permalink worked, I would never have known that’s what went wrong.

    The cpu has come down a bit once i removed the product status but it’s still fluctuating between low and high, would keep monitoring it.

    Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2022 at 07:33

    Hello,

    Thanks for the reply.
    Yes, please keep monitoring and let us know.
    We will check it from our side too.

    Regards

    Avatar: ibukun
    ibukun
    Participant
    August 15, 2022 at 08:45

    Hello,
    It’s back to being consistently over the limit.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2022 at 07:10

    Hello,

    Contact your hosting provider and ask them about reports of the queries that use a lot of CPU on your site. Provide us with these reports to find out what exactly is the reason for the issue.
    Check all the enabled plugins and disable all the plugins that you don’t really use. Don’t keep them enabled just in case.
    If you don’t need a portfolio disable it in Theme Options > Portfolio. If you don’t need testimonials disable them in Theme Options > Global.

    Regards

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