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Blanco installation failed - by vincepng

This topic has 4 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

  • Avatar: vincepng
    vincepng
    Participant
    October 28, 2014 at 12:17

    I tried to install the updated version of Blanco v.2.9.3 but the installation failed. What can be the cause? A bit of background, I purchased this theme in 2012. installed it on a test domain and never touched the site again (decided not to proceed with doing ecommerce). the test domain had expired anyway, so basically I never really use and explore the theme. recently I received the security update email about this new version. so I’m trying to install it on another domain. Please assist. Thanks!

    #22005 Copied
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 28, 2014 at 15:38

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #22047 Copied
    Avatar: vincepng
    vincepng
    Participant
    October 29, 2014 at 00:59

    wp login provided. thanks.

    Please, contact administrator
    for this information.
    #22179 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2014 at 09:33

    Hello,

    Please try to install the theme via FTP as described in the documentation:
    https://www.8theme.com/demo/docs/blanco/index.html#!/installation

    Thank you.
    Regards,
    Eva Kemp.

    #22203 Copied

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