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  OPTBRAS

  Participant

  May 23, 2017 8:58 am

  Hi, even though we have updated theme, woo and wordpress we still seem to have an issues with customers emails not being acknowledged on the checkout page. It is very random and not every customer has the issue, we are not sure whether this is a browser issue or an email issue or website issue.

  This issue has been ongoing for some time now before the update but we didnt get too worried due to the pending update. But now it continues and we need to get this sorted out as its very time consuming with customers phoning with their issue.

  Can you please take a look for us

  Many thanks

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  Max Mullins

  Participant

  May 23, 2017 1:21 pm

  Hello @optbras,

  Please test this issue with default woocommerce checkout page. Also let us know about how we may replicate it. Maybe provide us with server logs of emails what were rejected.

  Regards,
  Max Mullins

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  OPTBRAS

  Participant

  May 31, 2017 11:45 am

  Hi, where will i find this?

  Thanks

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  Max Mullins

  Participant

  May 31, 2017 1:22 pm

  Please test this issue with woocommerce default theme “Storefront” and check mailing error logs with your hosting provider as it seems that it is not our theme related.

  Regards,
  Max Mullins

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