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API request call error - by luxecreative

This topic has 44 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

Rose Tyler

Support staff

December 27, 2017 at 08:38

Hello,

Unfortunately, the same http://prntscr.com/hsrsyp

Regards

#180728 Copied

Rose Tyler

Support staff

December 27, 2017 at 15:49

Also, I see that on this site you use 3.1 version that is not latest. Did you try to update theme on this site? Do you get the same http://prntscr.com/hsx9yh error when tried to activate theme?

Regards

#180755 Copied

luxecreative

Participant

December 30, 2017 at 20:04

Hello, I just deleted the Jetpack and Wordfence plugins in order to prevent the same error appearing when logging in. You should be able to log in now?

Also the theme has been updated version 3.4.

#180864 Copied

Rose Tyler

Support staff

January 2, 2018 at 09:47

Hello,

Sorry for the delay due to the weekends.
Unfortunately, I am still getting the same error when try to login. Please check it one more time.

Regards

#180915 Copied

luxecreative

Participant

January 2, 2018 at 16:57

My apologies, there was still a Wordfence file remaining that was causing the issue of not being able to login. Please try again thanks.

#180988 Copied

Rose Tyler

Support staff

January 3, 2018 at 08:56

Hello,

Done. Please check.

Regards

#181028 Copied

luxecreative

Participant

January 3, 2018 at 17:27

Great thank you so much!

#181124 Copied

Rose Tyler

Support staff

January 4, 2018 at 08:31

You’re welcome!
Have a nice day.

Regards

#181145 Copied

luxecreative

Participant

March 14, 2018 at 19:44

Hello this is happening again… I cannot successfully add the license theme code for 2 of my websites after I update them. It doesn’t allow me to do an auto-update for the theme, I have to manually update the theme every time. Please help thank you.

#188223 Copied Theme version: 3.7

Rose Tyler

Support staff

March 15, 2018 at 09:55

Hello,

Could you please provide wp-admin and FTP access in Private Content for both sites?

Regards

#188262 Copied

luxecreative

Participant

March 15, 2018 at 19:45

Here you go, thank you

Please, contact administrator
for this information.

#188386 Copied

Rose Tyler

Support staff

March 16, 2018 at 08:26

Hello,

Done. Please check.

Regards

#188413 Copied

luxecreative

Participant

March 20, 2018 at 19:11

Thank you! I have checked and it is fixed.

Will I need to contact you every time a theme version is updated?

#188799 Copied

Rose Tyler

Support staff

March 21, 2018 at 09:45

Hello,

You’re welcome.
I think the problem relates to your speed of server work. So, you need to contact us every time.

Regards

#188840 Copied

luxecreative

Participant

April 11, 2018 at 19:38

Hello, I am ready for the update to 3.7.1 as per our same conversation above. Thank you

#190878 Copied Theme version: 3.7

Rose Tyler

Support staff

April 12, 2018 at 10:08

Hello,

Please do the update on both sites, as before, and let us know.
Don’t forget to create backup of your files and database before starting update process.

Regards

#190917 Copied

luxecreative

Participant

April 12, 2018 at 16:18

Confirmed, the sites are now ready for you. Thanks

#190956 Copied

Rose Tyler

Support staff

April 13, 2018 at 07:54

Hello,

Done. Please check.

Regards

#190986 Copied

luxecreative

Participant

April 15, 2018 at 00:26

Everything looks good, thank you very much.

#191125 Copied

Rose Tyler

Support staff

April 16, 2018 at 07:48

You’re welcome!

Regards

#191155 Copied
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