December 27, 2017 at 8:38 am #180728
Unfortunately, the same http://prntscr.com/hsrsyp
RegardsDecember 27, 2017 at 3:49 pm #180755
Also, I see that on this site you use 3.1 version that is not latest. Did you try to update theme on this site? Do you get the same http://prntscr.com/hsx9yh error when tried to activate theme?
RegardsDecember 30, 2017 at 8:04 pm #180864
Hello, I just deleted the Jetpack and Wordfence plugins in order to prevent the same error appearing when logging in. You should be able to log in now?
Also the theme has been updated version 3.4.January 2, 2018 at 9:47 am #180915
Sorry for the delay due to the weekends.
Unfortunately, I am still getting the same error when try to login. Please check it one more time.
RegardsJanuary 2, 2018 at 4:57 pm #180988
My apologies, there was still a Wordfence file remaining that was causing the issue of not being able to login. Please try again thanks.March 14, 2018 at 7:44 pm #188223
Hello this is happening again… I cannot successfully add the license theme code for 2 of my websites after I update them. It doesn’t allow me to do an auto-update for the theme, I have to manually update the theme every time. Please help thank you.Private Content HiddenMarch 15, 2018 at 9:55 am #188262
Could you please provide wp-admin and FTP access in Private Content for both sites?
RegardsMarch 15, 2018 at 7:45 pm #188386
Here you go, thank youPrivate Content HiddenMarch 20, 2018 at 7:11 pm #188799
Thank you! I have checked and it is fixed.
Will I need to contact you every time a theme version is updated?March 21, 2018 at 9:45 am #188840
I think the problem relates to your speed of server work. So, you need to contact us every time.
RegardsApril 11, 2018 at 7:38 pm #190878
Hello, I am ready for the update to 3.7.1 as per our same conversation above. Thank youPrivate Content HiddenApril 12, 2018 at 10:08 am #190917
Please do the update on both sites, as before, and let us know.
Don’t forget to create backup of your files and database before starting update process.
RegardsApril 12, 2018 at 4:18 pm #190956
Confirmed, the sites are now ready for you. ThanksApril 15, 2018 at 12:26 am #191125
Everything looks good, thank you very much.
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