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AJAX SEARCH NOT WORKING - by luzactual - on WordPress WooCommerce support

This topic has 9 replies, 5 voices, and was last updated 1 days, 1 hours ago ago by Jack Richardson

luzactual

Participant

November 10, 2020 at 11:48

Hi, when i search some products not show when i type 3 letters… for example

https://gyazo.com/f7b3f684fafe596d3e1e5fd0388040a2
https://prnt.sc/vgo65f

#258786 Copied Theme version: 7.2

8 Answers

Rose Tyler

Support staff

November 10, 2020 at 12:44

Hi,

https://www.8theme.com/topic/search-bar-6/#post-250955 Theme Options > Header builder > Search > disable search by SKU or change your SKU number as was mentioned previously.

Regards

#258803 Copied

luzactual

Participant

December 11, 2025 at 09:28

Hello. I’m someone else since 2022 but same website and similar problem; so I reply to this instead of open a different topic (hope this is better for you). Since last fix you made couple of weks ago to a “side menu” problem I have noticed that SEARCH shows a “not found” message even showing AJAX results while typing… IE: looking for a “IK10” string that some products have, then AJAX shows them but if I hit “return” to get a page with all of them I get a “not found” page. Thanks in advance!

#462270 Copied

Ayan Rahman

Support staff

December 11, 2025 at 09:31

Hello,

Please apply the patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/
If this does not help, kindly provide us with access to the admin panel so we can check the issue in more detail.

Best regards,
8Theme’s Team

#462273 Copied

Samir Malik

Support staff

December 11, 2025 at 09:31

Dear Luzactual,

Could you please provide us with your administrator account credentials again? The previous account is no longer functioning.

Thank you for your assistance.

Best regards,
The 8Theme Team

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#462274 Copied

luzactual

Participant

December 11, 2025 at 10:07

Oh wow… I didn´t noticed I had patches to apply (7) … this is supposed to be applied automatically in every update?

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Andrew Mitchell

Support staff

December 11, 2025 at 10:27

Dear luzactual,

Yes, that’s correct — all patches that are currently released will be automatically included in the next update, and this happens every time.

Since there is no new update yet, we release patches separately so you don’t have to wait for the full update. Otherwise, updates would be released almost every day, as patches are issued quite frequently.

Best regards,
8Theme’s Team

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luzactual

Participant

December 11, 2025 at 17:35

Thanks!!!!

#462320 Copied

Jack Richardson

Support staff

December 11, 2025 at 18:07

Hello @luzactual,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

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