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After update Visual Composer v 4.8 and UA v3.13.7 site broken yet again

This topic has 48 replies, 7 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

Eva Kemp

Support staff

October 28, 2015 at 20:19

Hello,

Sorry, but FTP credentials are incorrect.
We’re getting error “Authentication failed.”

Regards,
Eva Kemp.

#96609 Copied

faf

Participant

October 28, 2015 at 20:20

Hello Eva,

I followed your instructions and now I’ve latest Legenda but there are many problems…

1. It is no longer possible to add plugin (Error server 500)

2. Plugin Newsletter has disappeared 🙁

3. Visual Composer (4.7.4 and 4.8) not work properly (the post grid does not appear)

4. the parallax effect on the homepage does not work anymore

5. gallery media (in Word Press backend) does not display the images uploaded

I had try to use a free theme: the problems disappear.

Should you help me, please?

Thanks

Faf

#96610 Copied Theme version: Legenda 2.9.2

Eva Kemp

Support staff

October 28, 2015 at 21:03

Hello @faf,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#96618 Copied

faf

Participant

October 28, 2015 at 21:34

Hello Eva,
here it is.
Thank you very much,
Faf

Please, contact administrator
for this information.

#96623 Copied

Robert

Participant

October 28, 2015 at 22:27

I sent the credentials twice, the second set of credentials works. Please recheck. Make sure you change the port number to the one provided otherwise the standard port will fail.

Try second set of FTP credentials I sent, i double checked and it works, you are missing something out like the port number, or not setting the correct SFTP protocol provided.

#96631 Copied

Eva Kemp

Support staff

October 29, 2015 at 09:27

Hello @faf,

1./2. I’ve installed MailChimp plugin so you can create newsletter form.

3. Please show a page where Post Grid element isn’t working.

4. I don’t see parallax image added on your home page. Please specify for what section you want to add it.

5. I’ve increased memory_limit value in wp-config.php file and media gallery is shown now.

Regards,
Eva Kemp.

#96675 Copied

Eva Kemp

Support staff

October 29, 2015 at 09:30

Hello @themadguru,

Now we can’t connect to the server. Please look at the screenshot:

Is access for FTP restricted?

Please try to reupload previous file vc_basic_grid.php from the theme package and check your site.

Regards,
Eva Kemp.

#96676 Copied

faf

Participant

October 29, 2015 at 10:26

Hello Eva,
sorry, I did not know that I could increase the memory limit of WordPress…

Great work! Now it’s all right!

Thanks so much for the assistance!

Best regards,

Faf

#96691 Copied

Robert Hall

Support staff

October 29, 2015 at 10:39

Hello,

You’re welcome!

Regards,
Robert Hall.

#96693 Copied

embloger

Participant

October 29, 2015 at 10:50

Please send older versions of this plug-ins!

#96695 Copied

Jack Richardson

Support staff

October 29, 2015 at 11:31

Hello @embloger,

The plugins have been sent to your email address.
Please check.

Best regards,
Jack Richardson.

#96708 Copied

Robert

Participant

October 29, 2015 at 12:52

Please see my private message

Please, contact administrator
for this information.

#96725 Copied

Robert

Participant

October 29, 2015 at 12:53

Sorry but I am still try to get my issue resolved. Could people please kindly open their own tickets and stop hijacking this thread.

#96726 Copied

Robert

Participant

October 29, 2015 at 12:57

Eva Kemp.

No FTP access is not restricted unless you kept inputting the wrong information multiple times, your IP may have been locked out.

I myself used copy and paste with the information I provided you and was able to connect with FileZilla no problem.

Try connecting from a different IP address and using copy and paste. If you do not have a different IP address, provide me with yours so I can remove it from the IP blacklist on the servers’ firewall.

Please do not publish the IP of the development server. DELETE IT PLEASE!!! I now have top change the user login as a result of you publishing information I provided to you privately.

This is not how I expect support to act by making private details public.

#96727 Copied

Eva Kemp

Support staff

October 29, 2015 at 13:36

Hello @themadguru,

I’ve removed the screenshot.
Have you tried to reupload previous file vc_basic_grid.php from the theme package? Please try it.

Thank you.

Regards,
Eva Kemp.

#96736 Copied

Robert

Participant

October 29, 2015 at 14:06

Eva Kemp.

I have re-downloaded the original Classico v1.3 files and uploaded everything overwriting the directories on the server. The site still doesn’t work.

The only thing different from when the site worked was the change in Visual Composer and Ultimate Addons versions from what came with Classico 1.3. Note, you sent me versions via email that may not have been the versions that came with Classico 1.3. I specifically asked if you had tested these versions, but you did not respond??

I can try deleting the plugins you sent and reinstalling the versions that shipped with Classico v1.3, but this would leave the site insecure as per the Email ThemeForest sent us.

This is not on for an E-commerce site. 8Theme need to sort this issue out please, otherwise why have we paid for a theme that is not secure and won’t work with the latest plugins required to make the theme work. I feel like I’ve been sent on a wild goose chase trying versions of the plugin, and at the very least, 8Theme should be testing what works and informing customers with which plugins work and do not work. Your download page clearly provides us with what doesn’t work, and when I ask questions about that, the questions are avoided.

When will this be fixed? I have a client that us emailing me every day about the progress on their site, and all I can do is twiddle my thumbs waiting for a trickle of support emails whilst watching this thread being hijacked by people posting with different issues.

Sorry for the rant, but over a week gone by with no solution.

#96741 Copied

Robert

Participant

October 29, 2015 at 14:18

…so to follow-up on the above I sent earlier.

I have now deleted the two plugins you sent me via email and installed the two that came with Classico v1.3, and the site is working again now.

Unfortunately, the site is now not secure as a result of installing outdated plugins. We were warned by Themeforest to update.

Please answer questions relating to when you expect this issue to be resolved, as the site simply cannot go live until then.

I’m seriously considering cutting my losses, getting a refund and buying an E-commerce theme that is fully updated. Have had no issues with Magento themes to date.

#96746 Copied

Eva Kemp

Support staff

October 29, 2015 at 18:03

Hello @themadguru,

Now you have Visual Composer version 4.7.4, that was required by Themeforest. So you can keep it until theme update is released.
A new theme version will be produced in approximately 2 weeks.

Regards,
Eva Kemp.

#96835 Copied

Robert

Participant

November 11, 2015 at 21:27

Eva

Any luck with the plugin updates to ensure the site will be secure? you said approx two weeks. I have a client waiting for the site to go live, and we simply can’t have an e-commerce site go live with out-of-date plugins which Themeforest tell us are not secure and vulnerable to attack.

#98958 Copied

Robert

Participant

November 12, 2015 at 12:05

yet again no answer to an import security issue. I have a client ringing me every day to get the Ecommerce site running. they are losing money.

Are you now going to provide me with a refund and I will switch to another working Magento theme.

#99066 Copied
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After update Visual Composer v 4.8 and UA v3.13.7 site broken yet again

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