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After update Visual Composer v 4.8 and UA v3.13.7 site broken yet again

This topic has 48 replies, 7 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2015 at 11:31

    Hello @embloger,

    The plugins have been sent to your email address.
    Please check.

    Best regards,
    Jack Richardson.

    #96708 Copied
    Avatar: themadguru
    Robert
    Participant
    October 29, 2015 at 12:52

    Please see my private message

    Please, contact administrator
    for this information.
    #96725 Copied
    Avatar: themadguru
    Robert
    Participant
    October 29, 2015 at 12:53

    Sorry but I am still try to get my issue resolved. Could people please kindly open their own tickets and stop hijacking this thread.

    #96726 Copied
    Avatar: themadguru
    Robert
    Participant
    October 29, 2015 at 12:57

    Eva Kemp.

    No FTP access is not restricted unless you kept inputting the wrong information multiple times, your IP may have been locked out.

    I myself used copy and paste with the information I provided you and was able to connect with FileZilla no problem.

    Try connecting from a different IP address and using copy and paste. If you do not have a different IP address, provide me with yours so I can remove it from the IP blacklist on the servers’ firewall.

    Please do not publish the IP of the development server. DELETE IT PLEASE!!! I now have top change the user login as a result of you publishing information I provided to you privately.

    This is not how I expect support to act by making private details public.

    #96727 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 13:36

    Hello @themadguru,

    I’ve removed the screenshot.
    Have you tried to reupload previous file vc_basic_grid.php from the theme package? Please try it.

    Thank you.

    Regards,
    Eva Kemp.

    #96736 Copied
    Avatar: themadguru
    Robert
    Participant
    October 29, 2015 at 14:06

    Eva Kemp.

    I have re-downloaded the original Classico v1.3 files and uploaded everything overwriting the directories on the server. The site still doesn’t work.

    The only thing different from when the site worked was the change in Visual Composer and Ultimate Addons versions from what came with Classico 1.3. Note, you sent me versions via email that may not have been the versions that came with Classico 1.3. I specifically asked if you had tested these versions, but you did not respond??

    I can try deleting the plugins you sent and reinstalling the versions that shipped with Classico v1.3, but this would leave the site insecure as per the Email ThemeForest sent us.

    This is not on for an E-commerce site. 8Theme need to sort this issue out please, otherwise why have we paid for a theme that is not secure and won’t work with the latest plugins required to make the theme work. I feel like I’ve been sent on a wild goose chase trying versions of the plugin, and at the very least, 8Theme should be testing what works and informing customers with which plugins work and do not work. Your download page clearly provides us with what doesn’t work, and when I ask questions about that, the questions are avoided.

    When will this be fixed? I have a client that us emailing me every day about the progress on their site, and all I can do is twiddle my thumbs waiting for a trickle of support emails whilst watching this thread being hijacked by people posting with different issues.

    Sorry for the rant, but over a week gone by with no solution.

    #96741 Copied
    Avatar: themadguru
    Robert
    Participant
    October 29, 2015 at 14:18

    …so to follow-up on the above I sent earlier.

    I have now deleted the two plugins you sent me via email and installed the two that came with Classico v1.3, and the site is working again now.

    Unfortunately, the site is now not secure as a result of installing outdated plugins. We were warned by Themeforest to update.

    Please answer questions relating to when you expect this issue to be resolved, as the site simply cannot go live until then.

    I’m seriously considering cutting my losses, getting a refund and buying an E-commerce theme that is fully updated. Have had no issues with Magento themes to date.

    #96746 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 18:03

    Hello @themadguru,

    Now you have Visual Composer version 4.7.4, that was required by Themeforest. So you can keep it until theme update is released.
    A new theme version will be produced in approximately 2 weeks.

    Regards,
    Eva Kemp.

    #96835 Copied
    Avatar: themadguru
    Robert
    Participant
    November 11, 2015 at 21:27

    Eva

    Any luck with the plugin updates to ensure the site will be secure? you said approx two weeks. I have a client waiting for the site to go live, and we simply can’t have an e-commerce site go live with out-of-date plugins which Themeforest tell us are not secure and vulnerable to attack.

    #98958 Copied
    Avatar: themadguru
    Robert
    Participant
    November 12, 2015 at 12:05

    yet again no answer to an import security issue. I have a client ringing me every day to get the Ecommerce site running. they are losing money.

    Are you now going to provide me with a refund and I will switch to another working Magento theme.

    #99066 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    November 12, 2015 at 14:49

    Hello,

    Please take our apologies for all troubles you had to experience.
    We’ll produce a new theme version on Tuesday and you’ll be able to update all plugins to the latest versions.

    Thank you for your understanding and patience.

    Regards,
    Eva Kemp.

    #99100 Copied
    Avatar: themadguru
    Robert
    Participant
    November 21, 2015 at 14:51

    Hello Eva

    You last posted on 12th November informing us that the new theme would be available on Tuesday 17th.

    Its now Sunday 21st November, and the updated theme is still not yet available; please advise when it will be?

    I have a finished site that can’t go live for the aforementioned security issues. My client is furious with me… and quite frankly if its not sorted, I will need a refund to go with another theme. Months have now gone by without a secure theme.

    Regards

    #100654 Copied
    Avatar: mignon
    mignon
    Participant
    November 23, 2015 at 10:14

    I am starting to get really tired with the support for the Classico theme. Always behind with updates, promised updates always get delayed and/or updates come with new problems. “Best Ecommerce Theme”… “We offer a top-notch theme and provide 24/7 best in-class assitance”… well, whish it would be like that…

    #100797 Copied
    Avatar: themadguru
    Robert
    Participant
    November 23, 2015 at 10:41

    Agreed. But whilst I strongly believe that Eva Kemp is doing her best, its the theme developers that have seriously messed up here. Having bought hundreds of themes to be modified for clients, I’ve only ever come across a couple of problems where I am unable to go live because of inherent faults with the theme not being compatible with plugins it requires.

    8Theme should have made this a priority, but all that’s happened so far is I was continually sent on a wild goose chase on my end to sort it out. They know full well the latest plugins break the site.

    #100801 Copied
    Avatar: themadguru
    Robert
    Participant
    November 27, 2015 at 11:00

    I have put in for a refund request via ThemeForst/Envato. I am having to change themes for my client whom is desperate to sell their items in the run up to Christmas, they are currently losing money due to this broken theme.

    The theme remains broken with latest secure versions of the plugins, and only works with the unsecured out-of-date plugins mentioned with are vulnerable to attack. I’ve patiently waited for support to get the broken theme working since I purchased it, and now am forced by my client to move on and get the refund.

    Please respond with acceptance of my refund request, given the obvious problems I’ve had.

    #101660 Copied Theme version: 1.3
    Avatar: Eva
    Eva Kemp
    Participant
    November 27, 2015 at 17:33

    Hello,

    For now there is no official release, but we’ve sent fixed files to your email address. Please check it.

    Thank you for your patience and understanding.
    We appreciate it very much.

    Regards,
    Eva Kemp.

    #101719 Copied
    Avatar: mignon
    mignon
    Participant
    November 28, 2015 at 10:45

    It would be nice if all of us who purchased the template get the fixed files. Unfortunatly the Classico theme is on the bottom of the list for 8theme and the updates to fix problems takes way too long. So please add the fixed files to the download area.

    #101766 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    November 30, 2015 at 17:35

    Hello @mignon,

    I’ve sent theme archive to your email address.
    Please check it.


    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #101982 Copied
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