Hello, @logicnet,
We have noticed that you have not deactivated the third-party plugins on your site, which may be causing a conflict issue. We recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and checking again. It is possible that one of the additional plugins is causing the issue.
If the issue persists, we suggest keeping all third-party plugins deactivated on your site and granting permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.
We look forward to hearing from you soon.
Best regards,
8Theme’s Team