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Updated plugins and footer changes links?

This topic has 32 replies, 4 voices, and was last updated 10 years ago ago by Eva Kemp

Jimbo

Participant

November 11, 2015 at 16:58

Hi,

I have updated to the latest plugins, visual composer etc.

I now notice my footer links (second row on the left) group closely together on some pages but not on others?

On my home page they have good line height but on some other pages they are close together?

Please see page links in private

Please, contact administrator
for this information.

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31 Answers

Eva Kemp

Participant

November 11, 2015 at 19:31

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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Jimbo

Participant

November 12, 2015 at 12:19

details added for you Eva in in private content

Please, contact administrator
for this information.

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Jimbo

Participant

November 12, 2015 at 12:24

I would also like to add that since updating the plugins, on the home page on my info boxes I cant adjust the text size??

The info boxes wont allow custom fonts?

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Jack Richardson

Support staff

November 12, 2015 at 12:35

Hello,

The reason is you’re using very old theme version and Woocommerce plugin.
You need update them to the latest versions.

Please do this and create back up of the files and database before update.

Best regards,
Jack Richardson.

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Jimbo

Participant

November 12, 2015 at 15:02

Jack,

I updated the theme before and it ruined my whole website, things did not work how they should do and the support on this forum did not resolve all the issues so I had to go back to a previous version that worked!

People that use your theme have it running as a live website, we can’t let customers see our website displaying incorrectly.

Has your themes update rectified the search issue not displaying correctly and other issues from my previous topics??

So it is not as easy as saying ‘ You are using an old theme, update it! ‘

I would update it if your theme updates worked properly yes.

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Jimbo

Participant

November 12, 2015 at 15:05

And Jack just to mention, my issues have nothing to do with the theme being an old theme.

If you read my comments you would know I only updated the plugins to the latest version, it has nothing to do with woocommerce at all either??

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Eva Kemp

Participant

November 12, 2015 at 20:24

Hello,

We can’t access wp-admin panel getting an error “Error: Your account has been locked.”. Please open access for us.

Thank you.
Regards,
Eva Kemp.

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Jimbo

Participant

November 12, 2015 at 22:46

Eva,

Please try again.

I have also noticed a problem with the categories listed on product pages, the catgories list on the left side (left sidebar)

The categories do not go as intended like the navigation menu? they seem to go in a random order? even if i drag and drop the catgories in order using the catgories through admin for product categories??

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Jimbo

Participant

November 13, 2015 at 19:17

Access has been opened ?

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Eva Kemp

Participant

November 13, 2015 at 19:49

Hello,

Sorry for a delay.
The problem is caused by incompatibility of the theme with the latest version of Ultimate VC Addons plugin. If you want to keep theme version 1.5 then you have to revert back to old plugins versions and don’t update them.
Otherwise you need update the theme too.

Regards,
Eva Kemp.

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Jimbo

Participant

November 13, 2015 at 20:19

Eva,

I will look at updating the theme but hopefully this time if problems happen with how the theme works on my website we will have to work on the issues one by one

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Eva Kemp

Participant

November 13, 2015 at 20:20

Hello,

Please let us know if further assistance is needed after theme update.

Regards,
Eva Kemp.

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Jimbo

Participant

November 17, 2015 at 21:58

Eva,

well I am sorry to say that your advice about updating the theme and woocommerce would make everything ok, this is not the case and my issue with footer links being different are the same.

I also have new issues which I will list below including the original issue;

1) footer links display incorrectly depending on what page you are on, the home page that have a big gap in between, on product pages and other pages they are grouped closely together with not much gap padding at all. NEED TO RESOLVE THIS PROBLEM … see picture below.

2) On product pages this horizontal line does not line up from the top of the products to the category sidebar … please see picture below

3) The info boxes I have on my home page, the text seems to have dropped too low under the heading? this has happened before on visual composer update.

Please see picture below.

4) I notice that the website on pages judder slightly from left to right on page load, it has nothing to do with my browser and on the previous it did not do this?

5) On the product category list I have product categories which do not go in order, for example I have iPad Mini, iPad Mini 2, iPad Mini 3 but they list like this: iPad Mini 2, iPad Mini 3, iPad Mini

I would like to order them in order i.e. iPad Mini, iPad Mini 2, iPad Mini 3 going downwards. I have changed them within woocommerce admin but your theme is mis-sorting them??

Admin details posted earlier on in private content.

I hope to get these problems resolved, thank you.

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Eva Kemp

Participant

November 17, 2015 at 22:02

Hello,

Please provide us with FTP credentials too.

Thank you.

Regards,
Eva Kemp.

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Jimbo

Participant

November 17, 2015 at 22:07

Let me set up an account for you now … please wait a few minutes please.

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Jimbo

Participant

November 17, 2015 at 22:13

details in private

Please, contact administrator
for this information.

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Jimbo

Participant

November 17, 2015 at 22:46

To update you and add more issues! … THIS IS WHY I STAYED ON AN OLDER THEME VERSION DUE TO BUGS AND BEING THIS IS ON A LIVE WEBSITE TO THE GENERAL PUBLIC.

Issue no 4) when the website loads and going from page to page, IE and Firefox the same issue.

But it does not do the page judder on mobile phone or tablet iPad ?

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Jimbo

Participant

November 17, 2015 at 22:52

New issues to add…

6) search icon in top bar (header) goes into the shopping bag when using the iPad whilst in landscape mode.

7) product page tabs I.e. reviews, description etc at bottom of the page are overlapping when using the iPad and mobile phone, tab heading text such as REVIEWS are mis-aligned.

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Jimbo

Participant

November 17, 2015 at 23:36

problem no 4) I notice on page load in IE and firefox that and additional scroll bar comes out from the right of the page, so is this a width issue / scroll issue??

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Jimbo

Participant

November 17, 2015 at 23:48

Such a bad idea updating your theme, yet again it breaks live websites causing poor customer experience.

This theme is very annoying!

if not resolved tomorrow then I will roll back to previous theme version, or maybe you can refund my money so I can buy a theme that works properly yes!

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Jimbo

Participant

November 18, 2015 at 10:50

Can I get help on this please, these issues remain on a LIVE WEBSITE!

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Jimbo

Participant

November 18, 2015 at 10:59

Issue no 6) search icon overlays shopping bag using iPad in landscape mode. See pic below

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Eva Kemp

Participant

November 18, 2015 at 16:09
Hello,

1. I’ve reuploaded theme files and footer is shown properly. Clear browser cache and check.

2. Lines are aligned properly too now.

3. I’ve added the code in CSS block in VC editor in your home page:
http://storage2.static.itmages.com/i/15/1118/h_1447858696_3336688_0ed9b49329.png

4. Sorry, but I can’t replicate the issue you described. What page do you have problem on?

5. Please show direct page where the categories are out of order.

6. Add this code in child style.css file:

@media only screen and (max-width: 1200px) and (min-width: 992px) { .header-search { margin-right: 18px; }}

7. Add this code in your child style.css:

@media (max-width: 992px) {.tabs .tab-content { padding-top: 50px !important; }}

Regards,
Eva Kemp.
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Jimbo

Participant

November 18, 2015 at 18:18

Eva,

Issue 4)

This happens in all pages, home page and other pages.

It shows a second vertical scroll bar briefly?

Issue 5)

This is the product categories listed within the product pages, the category sidebar as I have already advised you.

I’m now checking the website to see all your amendments, thanks

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Jimbo

Participant

November 18, 2015 at 18:26

NEW ISSUE

8) whilst on product pages using mobile device / tablet (iPad), the page moves from left to right?

Did not do this before your work today!

It should be fixed to the resolution of the device, not moveable from side to side with you finger??

**** I also thought OLGA BARLOW was sorting these issues?

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Jimbo

Participant

November 18, 2015 at 18:45

Eva,

I checked again and issue 4) has been resolved…. I don’t see the scroll bar now and the judder is not as bad… makes think if this was something to do with the rev slider?

———-

Just issues 7) and new issue 8) to resolve please

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Olga Barlow

Participant

November 19, 2015 at 08:53

Hello,

Let’s continue our conversation via e-mails only to avoid problems with double answers.

Regards,
Olga Barlow

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Jimbo

Participant

November 23, 2015 at 18:05

Olga,

The issues have been resolved by email with yourself.

Thanks for this.

I have a couple of other issues which I will list here but happy to email directly with you.

1) Issue with slider revolution not looping when on a single slide, it pauses for a long time when looping again on the same slide.

I have checked setting I can’t see anything specific that deals with this.

I had an issue with this before.

2) is there anyway of making my logo bigger on mobile such as iPad, I’m sure it was slightly larger on old theme version.

Login details still in private

Thanks

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Eva Kemp

Participant

November 23, 2015 at 19:41

Hello,

Please continue conversation with Olga via email to avoid confusion and misunderstanding.

Thank you.

Regards,
Eva Kemp.

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