Customer not receiving order updates ie. Order Confirmation

Hello @whym,

We have reviewed the logs and other configurations and recommend that you contact your hosting provider to examine the server mail logs, as these are not accessible from the dashboard. At this time, we suggest temporarily disabling the Email Customizer builders (XStore Control Panel -> Email Customizer) and conducting a test using the default templates. Then, please check the hosting mail logs, as it appears the issue may be related to a server configuration. We have not made any changes in our updates concerning the email system, and upon reviewing your website’s configuration, there have been no alterations that could impact such email actions.

We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme’s Team