Mobile filter icon doesn’t show same options than desktop sidebar

This topic has 6 replies, 3 voices, and was last updated 2 days, 20 hours ago ago by Tony Rodriguez

  • Avatar: javi_web
    javi_web
    Participant
    August 24, 2026 at 10:49

    Hello,
    Please, can you help me to find out why filters are not shown in mobile version?
    You have an example in the private content field.

    Thank you,
    Regards,
    Javi.

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    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 26, 2026 at 06:36

    Hello @javi_web,

    The issue arises from the configuration of your sidebar area in your Elementor Archive products template. In your Archive product template editor, under the Sidebar Off-canvas widget, you have selected the “Barra lateral de la página de un solo producto” sidebar area (https://prnt.sc/ApxEA_cbJ78E). However, in your Dashboard under Widgets, this sidebar area does not have any widgets added, therefore rendering it empty (https://prnt.sc/ye3DqVc5R2P5). On your desktop version, you have created the sidebar area using multiple separate widgets, which is why it is displayed correctly there (https://gyazo.com/2d1a011b4a8d3bf5051dfc437cbaf8a8).

    We recommend adding some widgets (https://prnt.sc/AoNnThbIsnS7) to your selected widget area and then checking the display (https://gyazo.com/192eab59a8d7e7cac9acd7b6d8d4e7f0). We have added a few widgets in that area as examples for you to review. Please, note that some widgets are displayed only if the current template has products to filter by such taxonomy and if there are no products for current filter conditions, such filter may not be displayed in your sidebar area.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: javi_web
    javi_web
    Participant
    August 28, 2026 at 07:38

    Hello Jack,
    Thank you, I will do it.

    Regards,
    Javi.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 28, 2026 at 10:46

    Hello @javi_web,

    Thank you for your message. We appreciate your cooperation and look forward to your actions.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: javi_web
    javi_web
    Participant
    August 28, 2026 at 14:46

    Thanks for the support! My topic “Mobile filter icon doesn’t show same options than desktop sidebar” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 28, 2026 at 14:46

    Dear javi_web,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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The issue related to '‘Mobile filter icon doesn’t show same options than desktop sidebar’' has been successfully resolved, and the topic is now closed for further responses

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