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Product header/breadcrumb issue displays as white

This topic has 9 replies, 3 voices, and was last updated 5 days, 16 hours ago ago by Tony Rodriguez

garyglobe

Participant

July 17, 2026 at 10:16

Hello,

On a single product page (ex – https://activecollective.net/product/adidas-copa-19-3-street-indoor-soccer-shoes-white-orange/) when you open the page the top section is white however it should be dark theme as the screenshot shows.

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#471949 Copied

8 Answers

Jack Richardson

Support staff

July 17, 2026 at 13:51

Hello @garyglobe

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Also, please clear or temporary disable your caches so we could see the changes.

Kind regards, Jack Richardson
The 8theme’s team

#471952 Copied

garyglobe

Participant

July 17, 2026 at 14:03

Sure, details are below

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support staff only.

#471953 Copied

Jack Richardson

Support staff

July 20, 2026 at 07:18

Hello @garyglobe,

We have re-saved your single product template in the Elementor editor, and the issue now appears to be resolved. Could you please check and confirm?

Additionally, we have set the correct background for your section (https://gyazo.com/d6224d99a683e67ce16d21d86a9bff74), as the previous image was broken.

Best regards,
Jack Richardson
The 8Theme’s Team

#471969 Copied

garyglobe

Participant

July 20, 2026 at 08:10

Great that worked. However, the product gallery seems to be broken. I have checked the layout settings in the options but it doesn’t seem to make any updates even after cache is cleared. Example product https://activecollective.net/product/nocaut-select-t-shirt-5pcs-luanvi/ – the product images are below each other and stretched, it should be in a gallery.

#471975 Copied

Jack Richardson

Support staff

July 20, 2026 at 13:40

Hello @garyglobe,

You had the gallery type set to “One image” in your Product Gallery widget: https://gyazo.com/935e145dc77263fb00adbe4777402e5a. Could you please check it now?

Best regards,
Jack Richardson
The 8Theme’s Team

#471983 Copied

garyglobe

Participant

July 21, 2026 at 07:44

Perfect that works, thank you!

#471999 Copied

garyglobe

Participant

July 21, 2026 at 07:44

Thanks for the support! My topic “Product header/breadcrumb issue displays as white” has been successfully resolved.

#472000 Copied

Tony Rodriguez

Support staff

July 21, 2026 at 07:44

Dear garyglobe,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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The issue related to '‘Product header/breadcrumb issue displays as white’' has been successfully resolved, and the topic is now closed for further responses

Product header/breadcrumb issue displays as white

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