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2nd…ect product page not load from mobile

This topic has 9 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by mantolis

mantolis

Participant

July 6, 2026 at 12:01

Hello,
I’m experiencing an issue with product pagination on mobile devices. eg category Chalice Sets
When I open a product category, the first page loads correctly. However, when I try to navigate to page 2, 3, etc., the products appear to start loading but the page gets stuck and does not complete the request.
If I manually refresh the page or press enter on the URL, the products for that page load normally. This issue only occurs on mobile; on desktop everything works correctly.
Could you please check it ?

Thank you.

Please, contact administrator
for this information.

#471626 Copied

8 Answers

Jack Richardson

Support staff

July 6, 2026 at 13:13

Hello @mantolis,

Could you please provide us with the correct WordPress admin access with an administrator role? We are currently unable to review your theme settings.

Best regards,
Jack Richardson
The 8Theme’s Team

#471634 Copied

mantolis

Participant

July 6, 2026 at 13:31

hello Jack , thank u for your fast update.
My mistake 🙂
Please can you try now.
Thank u

#471639 Copied

Jack Richardson

Support staff

July 6, 2026 at 16:37

Hello @mantolis,

Could you please also update the FTP credentials?

Best regards,
Jack Richardson
The 8Theme’s Team

Please contact administrator
for this information.

#471648 Copied

mantolis

Participant

July 6, 2026 at 18:13

hi, i just update it.

Best regards

Please contact administrator
for this information.

#471657 Copied

Jack Richardson

Support staff

July 7, 2026 at 06:13

Hello @mantolis,

Thank you for providing us with the correct access. Could you please check it now? We have configured your theme options.

Best regards,
Jack Richardson
The 8Theme’s Team

#471664 Copied

mantolis

Participant

July 7, 2026 at 08:58

Hello Jack , Thank u for your help and your fast reply.
I’m sorry for my mistake regarding the password access.

Could the issue be related to the configuration settings, or is there something I’m doing wrong?
Best regards, Apostolos

#471680 Copied

Jack Richardson

Support staff

July 7, 2026 at 09:22

Hello @mantolis,

We have disabled the “Disable Pjax pagination” option in your Theme Options under Speed Optimization. Could you please check it now? We have verified on our side, and the pagination appears to be working correctly.

Best regards,
Jack Richardson
The 8Theme’s Team

#471681 Copied

mantolis

Participant

July 7, 2026 at 11:01

Hello Jack
Yes, everything is working like a charm so far.
Thank again for your help.
Best Regards
Apostolis

#471684 Copied
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