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I used your theme and found that my website is extremely slow. I need your help to resolve this

This topic has 4 replies, 2 voices, and was last updated 2 months ago ago by Jack Richardson

jiajia

Participant

June 16, 2026 at 13:12

After using your theme, my site became incredibly slow—so slow that I actually got scolded by my boss. I’ve tried everything to optimize the site, but even with minimal functionality, it remains sluggish; it won’t even load on mobile devices. I’m hosting with Hostinger and using your theme, yet no matter how much I optimize it, the loading speed remains painfully slow.

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3 Answers

Jack Richardson

Support staff

June 17, 2026 at 09:31

Hello @jiajia,

Please note that website performance optimization is a complex process that involves various aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, please refer to the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

We kindly recommend reviewing the following points for your website:

– Optimize all images (use modern formats such as WebP and ensure proper compression)
– Configure a caching plugin (for example, WP Rocket)
– Ensure your server is optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All these factors have a significant impact on website speed and overall performance.

For speed optimisation, please review our dedicated article that covers the most important theme settings to configure:
https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

We have tested your website using one of the popular testing tools (https://pagespeed.web.dev/), and the loading time and performance scores appear to be good:
https://gyazo.com/53f3ff38be87dde4c8b07b77e4c01158
https://gyazo.com/a620dd1082910821a715e57ca3a7d181

Could you please clarify the specific issues you are experiencing? Are they related to section loading, products, posts, or particular pages? Kindly attach some screenshots or videos to help us better understand your request and assist you accordingly.

Best regards,
Jack Richardson
The 8Theme’s Team

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jiajia

Participant

June 20, 2026 at 15:33

Dear Sir, After your reply, I checked my website for the third time. I ensured the images were minimized and also followed your instructions to enable the acceleration methods you mentioned in the website’s backend.

However, both the homepage and the terms page are still loading extremely slowly.

I even contacted the hosting provider’s customer service. After repeated checks, they concluded that the theme was the problem. Please carefully check my website and try to optimize it.

Sir, I saw your test images, but that only loads the entire header, not the entire website. The actual loading speed is indeed very slow.

Perhaps you should take a closer look at my website.
Finally, sometimes it takes up to a minute to open. I think this is very abnormal.

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Jack Richardson

Support staff

June 22, 2026 at 06:24

Hello @jiajia,

We have made some improvements and reviewed the configuration of your LiteSpeed Cache plugin. In the private content section, we have included several configuration changes that were implemented on your website, so you can review and apply them to other pages if needed. Also, note that we are always working on optimization in our theme so some common improves will be included in next updates.

Please note that optimization services for customers’ websites require custom development, which falls outside Envato’s standard support policy. To ensure the work is completed properly and on time, we recommend submitting your request to our trusted partner, WP Kraken.

You will receive:
– A prompt quote and timeline
– Turnkey implementation by a vetted team
– A warranty on the delivered work

We are confident this will be helpful and hope you can take advantage of it soon.

Best regards,
Jack Richardson
The 8Theme’s Team

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