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Products are not showing in the categories menu in shop

This topic has 7 replies, 3 voices, and was last updated 3 minutes ago ago by budfwaldo

budfwaldo

Participant

June 10, 2026 at 20:03

The products are not showing when clicking on the menu. The menu is constructed using categories. I suspect it is a permalinks problem but don’t know how to fix it.

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6 Answers

Ayan Rahman

Support staff

June 11, 2026 at 04:19

Hi,

Thank you for reaching out to us.

1/ You can also try to re-save the permalink structure under Settings > Permalinks.

2/ It is possible that the cause of this is related to cached data.
We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:
WooCommerce > Status > Tools
Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients
If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

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budfwaldo

Participant

June 11, 2026 at 08:30

Thank you for your quick reply.
Unfortunatelly, after taking all the steps above, the products are still not showing. (see screenshot). Could you take a look?

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Andrew Mitchell

Support staff

June 11, 2026 at 08:43

Hello, budfwaldo,

Could you please let us know if you are using any additional caches or a CDN? It seems that the issue might be related to this, as the products are displayed correctly when we open the page in the editor (whether it is the Customizer or Elementor). We have also cleared the cache available on your website, but it did not resolve the problem.

If you have any additional caches or a CDN, please clear them and check the site again.

Best regards,
8Theme Team

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budfwaldo

Participant

June 11, 2026 at 10:45

I have now disabled all caches, reset permalinks, cleaned transients as to above. No change. Then disabled all plugins except woocommerce, xstore & elementor. Products appear temporarily. But as I re activate plugins one by one, they suddenly disapear again. Starting over with clearing and disabling all caches, clean transients, disable all plugins, no products. Change theme to twenty-twentyfive, products appear. Re activate XStore, products dissapear, evan after going through all steps above.
Seems to be Theme related, not plugin nor cache related. After each step I reload sample page of site using Command Shift R in Chrome on a macOS Tahoe, so I doubt it is browser cache related.

I have also reactivated all plugins in theme twenty-twentyfive, and the products are showing.

It really seems to be XStore related.
What Now?

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Andrew Mitchell

Support staff

June 11, 2026 at 15:07

In this case, we kindly ask you to provide us with access to your website’s FTP and temporarily disable the cache and CDN.

Best regards,
8Theme Team

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budfwaldo

Participant

June 11, 2026 at 16:40

Cache plugin has been disabled but not removed.

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