• 

  ziga32

  Participant

  June 2, 2026 at 13:28

  Search is not finding items searched by SKU.
  https://cleanshot.com/share/Sp6N71cw

  #470941 Copied
  8 Answers
  

  Jack Richardson

  Support staff

  June 2, 2026 at 16:01

  Hello @ziga32,

  Please provide us with the correct URL for your website with temporary wp-admin access, as there are currently multiple websites configured. Also, kindly check whether the option to search by SKU is enabled in your Header Builder under the Search settings.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #470947 Copied
  

  ziga32

  Participant

  June 2, 2026 at 16:21

  done

  search by SKU is on
  https://cleanshot.com/share/ptff5PKl

  Content is visible for topic creator and
  support staff only.

  #470948 Copied
  

  Andrew Mitchell

  Support staff

  June 3, 2026 at 14:14

  Hi,

  Unfortunately, we are unable to access the site using the link you provided. Please check, here is the screenshot of what we see: https://gyazo.com/4f6a9f2957434bde60218806f2fe6370

  Warm Regards,
  The 8Theme Team

  #470983 Copied
  

  Andrew Mitchell

  Support staff

  June 3, 2026 at 14:36

  Hello, ziga32,

  Unfortunately, we are unable to access your website. Please provide the details in a private message.

  Best regards,
  8Theme Team

  Files is visible for topic creator and
  support staff only.

  #470986 Copied
  

  ziga32

  Participant

  June 3, 2026 at 14:36

  share your ip please

  #470987 Copied
  

  Andrew Mitchell

  Support staff

  June 3, 2026 at 17:22

  We have added the IP to the private content.

  Best regards,
  The 8Theme Team

  Content is visible for topic creator and
  support staff only.

  #471000 Copied
  

  ziga32

  Participant

  June 3, 2026 at 20:47

  can you please try now?

  #471001 Copied
  

  Andrew Mitchell

  Support staff

  June 4, 2026 at 16:20

  Hello, ziga32,
  Unfortunately, it is still unavailable.
  Best regards,
  The 8Theme Team

  #471017 Copied
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