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  pover

  Participant

  May 12, 2026 at 11:22

  Hello,

  After our monthly XStore update, we noticed that the search results on https://maanu.pl/ stopped working correctly.

  For example, when a user types “szampon” in the search field and presses Enter, the search results page does not display products properly. The shop page also seems to be affected, even though everything worked correctly before the update.

  A few months ago, I reported a very similar issue here:
  https://www.8theme.com/topic/shop-and-search-results-broken-after-today-update/#post-462016

  Could you please investigate and fix this issue permanently?
  We would also appreciate clear instructions on how to handle or prevent the same issue after future XStore updates.

  Best regards,

  #470151 Copied
  7 Answers
  

  Andrew Mitchell

  Support staff

  May 12, 2026 at 11:54

  Hello, pover,

  Please update the plugin provided to you in the private content and check whether the issue persists

  Best regards,
  8Theme Team

  Content is visible for topic creator and
  support staff only.

  #470155 Copied
  

  pover

  Participant

  May 12, 2026 at 12:44

  Hello,

  still nothing change. https://maanu.pl/?s=szampon&post_type=product&et_search=true&lang=pl

  #470157 Copied
  

  pover

  Participant

  May 12, 2026 at 14:14

  Do you have any updates? its very important feature for our customers

  #470168 Copied
  

  pover

  Participant

  May 12, 2026 at 21:27

  Dear Support,

  Do you have any updates on this issue?

  I downgraded the theme to version 9.7, and the search results started working again.

  Best regards,

  #470195 Copied
  

  Andrew Mitchell

  Support staff

  May 13, 2026 at 06:50

  Hello, pover,

  In this case, we kindly ask you to provide us with access to the FTP and the domain control panel.

  Best regards,
  8Theme Team

  #470207 Copied
  

  pover

  Participant

  May 13, 2026 at 06:58

  OK, please provide your email address so I can create a WP Admin account for you. We have 2FA enabled, so you will need to complete the verification process.

  #470210 Copied
  

  Andrew Mitchell

  Support staff

  May 13, 2026 at 12:21

  We have provided the email address in the private content.

  Best regards,
  The 8Theme Team

  Content is visible for topic creator and
  support staff only.

  #470238 Copied
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