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Conflict with PRO Elements 500 Error No Conflict with custom coding and cache

This topic has 5 replies, 3 voices, and was last updated 2 minutes ago ago by Tony Rodriguez

Eslyn Dsouza

Participant

May 7, 2026 at 01:15

HI Team, I have recently updated the plugin PRO Elements. This morning, I was locked out of my WordPress account, and the site was not available to the public. 404 error or page cannote be found.

I tried restoring to yesterday’s backup and now find that the header and footer on my site are missing. Also I am still getting a 500 error, but the good news is that I can log in to the admin portal now.

I have attached the email that i just noticed with regard to this issue.

You should have access to the admin portal and the Hostinger server. Please let me know if I need to restore my site to a previous date (before this plugin was updated), before you fix the theme conflict.

Please can you look into this and get it fixed.

Thanks & Regards,
Eslyn Dsouza

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4 Answers

Jack Richardson

Support staff

May 7, 2026 at 08:27

Hello @Eslyn Dsouza,

We kindly suggest that you review the following topic, which provides solutions for similar issues: https://www.8theme.com/topic/website-critical-error-when-pro-elements-is-active/.

If you require our assistance, please provide temporary wp-admin and FTP access in the private content area.

Best regards,
Jack Richardson
The 8Theme’s Team

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Eslyn Dsouza

Participant

May 7, 2026 at 16:15

Thank you Jack.

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Eslyn Dsouza

Participant

May 7, 2026 at 16:16

Thanks for the support! My topic “Conflict with PRO Elements 500 Error No Conflict with custom coding and cache” has been successfully resolved.

#469969 Copied

Tony Rodriguez

Support staff

May 7, 2026 at 16:16

Dear Eslyn Dsouza,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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Conflict with PRO Elements 500 Error No Conflict with custom coding and cache

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