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Enabling Sales badge on single product page crashing the site

This topic has 4 replies, 3 voices, and was last updated 10 hours, 36 minutes ago ago by Andrew Mitchell

anoop

Participant

May 6, 2026 at 18:36

I see below error when enabling sales badge. The product is configured with sale price.

Error:

₹699.00 Original price was: ₹699.00.₹599.00Current price is: ₹599.00.

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

Debug log:

#0 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-price.php(340): ETC\App\Controllers\Elementor\Theme_Builder\WooCommerce\Single_Product\Product_Price->render_sale_price_badge_block()
#1 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/includes/base/controls-stack.php(2374): ETC\App\Controllers\Elementor\Theme_Builder\WooCommerce\Single_Product\Product_Price->render()
#2 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/includes/base/widget-base.php(636): Elementor\Controls_Stack->render_by_mode()
#3 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/includes/base/widget-base.php(774): Elementor\Widget_Base->render_content()
#4 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/includes/base/element-base.php(494): Elementor\Widget_Base->print_content()
#5 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/modules/element-cache/module.php(71): Elementor\Element_Base->print_element()
#6 /home/user/domains/sitename.com/public_html/dev/wp-includes/shortcodes.php(434): Elementor\Modules\ElementCache\Module->Elementor\Modules\ElementCache\{closure}()
#7 [internal function]: do_shortcode_tag()
#8 /home/user/domains/sitename.com/public_html/dev/wp-includes/shortcodes.php(273): preg_replace_callback()
#9 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/core/base/document.php(1888): do_shortcode()
#10 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/pro-elements/modules/theme-builder/documents/theme-document.php(466): Elementor\Core\Base\Document->print_elements()
#11 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/includes/frontend.php(1223): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->print_elements_with_wrapper()
#12 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/core/base/document.php(1269): Elementor\Frontend->get_builder_content()
#13 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/modules/library/documents/library-document.php(82): Elementor\Core\Base\Document->get_content()
#14 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/pro-elements/modules/theme-builder/documents/theme-document.php(167): Elementor\Modules\Library\Documents\Library_Document->get_content()
#15 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/pro-elements/modules/theme-builder/documents/theme-document.php(182): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->get_content()
#16 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/pro-elements/modules/theme-builder/documents/single-base.php(100): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->print_content()
#17 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/pro-elements/modules/woocommerce/documents/product.php(136): ElementorPro\Modules\ThemeBuilder\Documents\Single_Base->print_content()
#18 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/pro-elements/modules/theme-builder/classes/locations-manager.php(438): ElementorPro\Modules\Woocommerce\Documents\Product->print_content()
#19 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/pro-elements/modules/theme-builder/classes/locations-manager.php(314): ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->do_location()
#20 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->ElementorPro\Modules\ThemeBuilder\Classes\{closure}()
#21 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/modules/page-templates/module.php(205): call_user_func()
#22 /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/elementor/modules/page-templates/templates/header-footer.php(19): Elementor\Modules\PageTemplates\Module->print_content()
#23 /home/user/domains/sitename.com/public_html/dev/wp-includes/template-loader.php(132): include('/home/u55746941...')
#24 /home/user/domains/sitename.com/public_html/dev/wp-blog-header.php(19): require_once('/home/u55746941...')
#25 /home/user/domains/sitename.com/public_html/dev/index.php(17): require('/home/u55746941...')
#26 {main}
  thrown in /home/user/domains/sitename.com/public_html/dev/wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-price.php on line 351

#469935 Copied

3 Answers

Ayan Rahman

Support staff

May 6, 2026 at 22:13

Hi,

Thank you for reaching out to us.

Could you please provide URL, temporary wp-admin, and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#469937 Copied

anoop

Participant

May 7, 2026 at 04:23

Here is the details

#469941 Copied

Andrew Mitchell

Support staff

May 7, 2026 at 10:14

Hello, anoop,

There are several possible reasons for this issue.

It most commonly occurs in the following cases:
– A variable product where prices are set for variations but not for the parent product;
– A product with a sale price but no regular price;
– A product with a regular price of 0;
– An imported product with incorrect price metadata.

Please check the points mentioned above, and if the issue persists, kindly send us a link to the product with the error.

Best regards,
8Theme’s Team

#469955 Copied