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Loging in from the side popup redirects to my-account to reneter user and pass again

This topic has 7 replies, 3 voices, and was last updated 3 hours, 11 minutes ago ago by Tony Rodriguez

islam

Participant

March 27, 2026 at 08:15

Hi, I’ve reported this issue and it was solved but it showed up again,

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6 Answers

islam

Participant

March 27, 2026 at 08:23

ftp address has been updated

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Jack Richardson

Support staff

March 27, 2026 at 09:44

Hello @islam,

Could you please provide us with a video demonstrating the issue? We have tested it on our side and were able to log in to your website without any problems or additional redirects. In the screenshot you shared, it appears that the access credentials you used differ from those you provided to us in the private area. This might have caused the issue, so please ensure that the login details are entered correctly.

Best regards,
Jack Richardson
The 8Theme’s Team

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islam

Participant

March 27, 2026 at 10:03

Hi Jack,

It’s now working right, haven’t you changed/fixed anything?

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Jack Richardson

Support staff

March 27, 2026 at 10:48

Hello @islam,

We have not made any changes. We conducted a test on our side, and everything worked correctly.
If your main request has been resolved, please mark this topic as closed.

Best regards,
8Theme Team

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islam

Participant

March 27, 2026 at 12:20

Thanks for the support! My topic “Loging in from the side popup redirects to my-account to reneter user and pass again” has been successfully resolved.

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Tony Rodriguez

Support staff

March 27, 2026 at 12:20

Dear islam,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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The issue related to '‘Loging in from the side popup redirects to my-account to reneter user and pass again’' has been successfully resolved, and the topic is now closed for further responses

Loging in from the side popup redirects to my-account to reneter user and pass again

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