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Single product page issue, related product & Description

This topic has 13 replies, 3 voices, and was last updated 3 weeks, 1 day ago ago by Ayan Rahman

Webleadteam

Participant

March 23, 2026 at 11:11

each day theres something new error showing in my site , theres always issue with main banner it loads very slow , shows box sized 1st and then its stretches,
in the single product page the description interface is changed on all products , how can I reset it, without losing any text and images ?
below it theres a related product section , its showing 4, 6, and random products, pls check the issue , check the video I have sent.

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12 Answers

Jack Richardson

Support staff

March 23, 2026 at 11:34

Hello @Webleadteam,

The issue with the broken layout on your products occurs because the product excerpts were generated using ChatGPT, as indicated by the code, which includes custom HTML tags such as strong, span with custom attributes (see: https://gyazo.com/ed4ab52ed056085b2406991d7cc41e48). Since the excerpt is displayed on your products and limited to 120 characters (https://gyazo.com/c22a1b6dcccfa59c745075beaa6b86f9), some tags remain unclosed, causing the subsequent content to appear broken.

We have temporarily disabled the “Show excerpt” option, which has resolved the slider layout issue on your products.

Regarding the modified content on your products, we are not certain how the changes were made. Currently, all product content appears as a text editor widget. You may contact your hosting provider to check for file backups or update the product content using the appropriate widgets, such as Image, Text Editor, Heading, etc.

We kindly recommend first creating the base products and verifying their content and responsiveness before duplicating them. This approach will help prevent multiple items from having broken content that would require manual correction.

The video demonstrating the issue on your single product page was not attached. Please provide the URL to the file by uploading it to a file-sharing service such as https://fex.net/.

Best regards,
Jack Richardson
The 8Theme’s Team

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Webleadteam

Participant

March 23, 2026 at 11:56

what about the main page banner loading issue and the video image is broken, its happening again and again

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Jack Richardson

Support staff

March 23, 2026 at 12:49

Hello @Webleadteam,

Please provide us with more details, including screenshots or a video, so that we can better understand your request. At the moment, we do not see any issues on your home page.

Best regards,
Jack Richardson
The 8Theme’s Team

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Webleadteam

Participant

March 23, 2026 at 14:11

check the main banner is stretching , theres is an issue with footer , sometimes some images suddenly broke.

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Jack Richardson

Support staff

March 23, 2026 at 15:15

Hello @Webleadteam,

Please check now. The “Stretch Section” option was previously enabled on your section, which uses additional JavaScript scripts to stretch the section. We have disabled this setting and added the “xstore-stretch-section” class in “Section → Advanced → Layout → CSS Classes” (https://gyazo.com/e26925d21dc096521040eee087ba77a0).

Regarding the issue with the image in your footer, it appears that the image was previously uploaded incorrectly, resulting in an invalid URL (https://gyazo.com/4e43db01d2c4324fabde7ce05da2cc52). We have now set the correct image, and it should display properly. Please check and confirm.

Best regards,
Jack Richardson
The 8Theme’s Team

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Webleadteam

Participant

April 4, 2026 at 10:54

how can we add SKU in single product page.

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Webleadteam

Participant

April 4, 2026 at 11:33

how can we uncheck some categories from product in bulk.

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Jack Richardson

Support staff

April 4, 2026 at 15:02

Hello @Webleadteam,

Since you are using the Single Product Builder based on Elementor, you can add the “Products Meta” widget to your single product templates. We can see that the SKU is currently displayed on your single product pages: https://prnt.sc/PQyBiqRibJr4.

To assign or remove product categories, please open the product in the backend and check or uncheck the relevant category items: https://prnt.sc/pKIJGZ-JHr5v.

You can also manage category assignments as shown in the following example:
https://gyazo.com/6eb67ee56c6b347540221a4fb0535afb

Best regards,
Jack Richardson
The 8Theme’s Team

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Webleadteam

Participant

April 9, 2026 at 12:00

as you can visit my website its crashing again & Again. some images are automatically crashing .pls check the issue

Please contact administrator
for this information.

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Ayan Rahman

Support staff

April 9, 2026 at 12:35

Hi,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Additionally, try to re-upload a few images to your media library and check how it works then.

Let us know the results.

Warm Regards,
The 8Theme Team

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Webleadteam

Participant

April 20, 2026 at 13:08

Pls check my site , some images and sections are not showing pls fix the issue.

Please contact administrator
for this information.

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Ayan Rahman

Support staff

April 20, 2026 at 14:40

Hi,

You can open a console in a browser and see problems with Mixed Content https://gyazo.com/438b7f30eac43d1f75b4a3ef2c19419c and you need to resolve these first. Please, re-add the mentioned images to fix the issue.
Feel free to ask if you have any other questions.

Warm Regards,
The 8Theme Team

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