Social sharing facebook does not post – turning wheel

This topic has 2 replies, 2 voices, and was last updated 1 week ago ago by Ayan Rahman

  • Avatar: htb
    htb
    Participant
    March 7, 2026 at 07:02

    I’m using your social sharing on my product pages but when I test it and try and share it to my page, facebook open up ok but when it is ready to save I just get a turning wheel and it never posts. I’ve tried clearing the cache but it still doesn’t work. any suggestions? thank you

    1 Answer
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    March 7, 2026 at 09:08

    Hi,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

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