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Import demo content feature not working.

This topic has 15 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Ayan Rahman

dev1

Participant

February 15, 2026 at 14:35

Hi there,

Is there currently a problem with the Demo Content import? I have tried importing multiple theme demos but keep getting the error:

patches not installed 🙁

My system requirements are all met. I have tried increasing memory limits etc as well but still get the same errors.

While I am here, there is another issue. The “Handmade Artisans” demo is not available in the Theme Demo search. It is however available when using Envato’s live preview.

Please advise ASAP.

Regards

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14 Answers

Ayan Rahman

Support staff

February 15, 2026 at 16:07

Hi,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it withhout wp-admin access.

We’ve cheked and all works fine on our own test sites.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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dev1

Participant

February 15, 2026 at 16:15

Sure, login provided

Please contact administrator
for this information.

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Ayan Rahman

Support staff

February 15, 2026 at 16:23

Hi,

We appreciate your prompt response.

We have successfully imported the demo content to your site – https://gyazo.com/0ff91f1c302a78519bcea60a52f682f5

We’ve cleared the demo import cache for you. Here is a screenshot from your site – https://gyazo.com/09429dda2f5fcf09cfdae5d1d0707f23

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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dev1

Participant

February 15, 2026 at 16:57

Hi Ayan,

Thanks, what exactly was the issue – I was getting errors importing – did you have to change any settings?

The theme demo we are actually wanting to use is “Handmade Artisans” which was unavailable to import – as per my screenshot.

Can we clear the theme demo you imported and rather import “Handmade Artisans” please?

Regards,
Adrian

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Ayan Rahman

Support staff

February 15, 2026 at 18:46

Hi,

We temporarily disabled third-party plugins before performing the import and cleared the cache.

Please check the demo content on your site now.

Warm Regards,
The 8Theme Team

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dev1

Participant

February 15, 2026 at 19:11

Thanks Ayan. The only plugins installed would be those that Xstore requires – its a fresh install.

For future use – can you let me know which plugins cause a problem with the Demo Import?

Thank you

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Ayan Rahman

Support staff

February 15, 2026 at 20:31

Hi,

You’re very welcome!

For future reference, you don’t need to enable any plugins before running the demo import. During the import process, the system will automatically prompt you to install only the required plugins.

Please note that you should not activate both WPBakery and Elementor at the same time, as only one page builder is needed. Additionally, avoid installing or activating the Kirki Customizer Framework plugin, since it conflicts with the Kirki code already included in our Core plugin.

You can find the list of required plugins here:
https://www.8theme.com/documentation/xstore/plugins/included-plugins/

The demo content has already been successfully imported, so you can now activate any third-party plugins you wish to use—just make sure not to enable the Kirki plugin to prevent conflicts.

Warm regards,
The 8Theme Team

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dev1

Participant

February 21, 2026 at 07:29

Hi Ayan,

Thank you. We want to try another one of the Import Demos but I still get the same issue. I have attached a screen recording – you can see the plugins. I have deleted Kirki but still get the same issue.

Can you take a screen recording of how to successfully import? I have actually used Xstore on a few website builds and this is the first time I have this issue. We are now trying to import the “Drinks” theme demo.

Thanks

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support staff only.

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Ayan Rahman

Support staff

February 21, 2026 at 10:23

Hi,

Thank you for reaching out to us.

We’ve added a link to the video in the Private content area.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

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dev1

Participant

February 21, 2026 at 15:45

Hi Ayan,

Thanks for the video but it starts right at the import. Are you doing something before importing the Demo Content?

I tried importing another theme demo again and get exactly the same errors. I want to take Elements from multiple theme demos.

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dev1

Participant

February 21, 2026 at 15:51

I am trying to import “Handmade Decor” by the way.

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dev1

Participant

February 21, 2026 at 17:33

I switched to Edge and it worked now – is the import buggy in Firefox (this is my default browser).

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dev1

Participant

February 21, 2026 at 17:33

How can I remove the Maintenance Mode?

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Ayan Rahman

Support staff

February 21, 2026 at 18:37

Hi,

Thank you for reaching out to us.

We used the Chrome browser. You may consider updating Firefox, disabling additional extensions for this browser, or performing the import using another browser where everything works properly.

About the Maintenance Mode, please go to WooCommerce > Settings > Advanced > Features.
Read more in this article – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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