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Mega Menu Not working after upgrade of the theme

This topic has 8 replies, 2 voices, and was last updated 1 month ago ago by Olga777

Olga777

Participant

February 9, 2026 at 16:52

Hi there, we have updated the theme to the latest version on the staging site, and Mega Menus stopped working. We use Appearance – Menus Editor. I’m attaching the screenshots of the staging site (upgraded) and Live Site (before upgrade), please Help!

Thank you

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7 Answers

Olga777

Participant

February 9, 2026 at 17:16

In the private content live and staging site details, please Help! Thank you, Olga

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for this information.

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Jack Richardson

Support staff

February 9, 2026 at 17:46

Hello @Olga777,

We have identified the cause of the issue and have already released patch #972695, which you can activate on your website: https://prnt.sc/WDjjBfQrtomL. You can then verify that the results. This fix will also be included in our next update.

More information about XStore Patcher -> https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/.

Kind regards,
Jack Richardson
The 8theme’s team

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Olga777

Participant

February 9, 2026 at 17:59

Hi Jack, thank you for the quick reply. I have applied the patch and now it is working, but only in Incognito – I have cleared all cache many times, yet it is still displayed wrong in the same browser window. Is there anything else I supposed to do to clear this wrong view? Much appreciated,

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Jack Richardson

Support staff

February 9, 2026 at 19:41

Hello @Olga777,

We are glad that the main cause of your issue has been resolved.
If you are using a CDN, please make sure to clear its cache as well. If the issue persists after clearing the CDN cache, please provide us with temporary access to your website in private area so that we can review your settings.

Best regards,
Jack Richardson
8Theme Team

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Olga777

Participant

February 9, 2026 at 20:01

Hi Jack,

We are not using any CDN. The issues persists. Please find the credentials in private content area, Thank you!

Please contact administrator
for this information.

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Jack Richardson

Support staff

February 10, 2026 at 07:18

Hello @Olga777,

Thank you for providing the details. We have activated the “Remove query strings from static resources” option on your website (https://prnt.sc/UaEbLQznUedP), and the menu is now displayed correctly (https://prnt.sc/Y6HrCbljvtwd). These query strings cause the browser to load a previously cached version of the file, so enabling this option ensures that the latest file from the theme folder is always loaded.

Best regards,
Jack Richardson
The 8Theme’s Team

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Olga777

Participant

February 10, 2026 at 14:38

thank you so much, Jack! It looks good now.

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Mega Menu Not working after upgrade of the theme

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