Missing Field in Checkout screen for customer Vat Number

Hello @Ian,

Could you please provide us with a video to help us better understand where this field was previously located? The issue may be occurring because you are using our XStore Checkout widget on your checkout page, which does not include some of the default WooCommerce hooks and filters. Please try adding the default shortcode [woocommerce_checkout] to your checkout page content (https://prnt.sc/iw7j0GMYvSJb) instead of using our current widget, and check whether your custom plugin adds and modifies the content as expected.

We tested the checkout page using the default shortcode but did not notice any changes related to the VAT details (https://prnt.sc/-Xsp3K7pI86y). However, please perform a test on your side and provide us with more details.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ian,

We kindly ask you to provide us with a video or screenshots to help us better understand your request. During our testing, the VAT field was visible both in the editor (https://prnt.sc/prJ0AfxAjuAq) and on the frontend (https://prnt.sc/eRwATPm64xx1).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ian,

We have not yet been able to identify the source of the issue. Could you please let us know which plugin you installed to make these modifications? Are you testing the same website as we are (as attached in the private content)? We have checked both the backend and frontend, but even after multiple refreshes, the field in question did not appear: https://prnt.sc/Cq7z_qeRiZBj.

Please note: If you are using a custom plugin, we could not guarantee full compatibility with our theme, we recommend contacting its developer and asking them to improve the custom field insertion action to ensure it functions correctly when the Checkout page is refreshed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ian,

In this case, please provide temporary wp-admin access to the correct website, as in your main topic request you shared access to different sites, and we conducted our tests there.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Ian,

We have carefully tested the issue and analyzed the JavaScript script from the mentioned plugin. The VAT field is displayed based on specific conditions (see: https://prnt.sc/JhXR1TrJGlwN). For example, when the following condition is met (https://prnt.sc/4gN6_JJYVLGW), the field is triggered to appear. If the company name is set with some value according to the condition in their script, the field is displayed (https://gyazo.com/3cd13d7e60a3fb605f77c18f5fac4393). However, in the page editor, you may still see the field displayed because the plugin does not load its script there to hide or show the field dynamically.

If you have any further questions regarding this plugin, we recommend contacting the plugin’s support team directly, as we provide support only for our own products. Thank you for your understanding.

Regarding your question about the field not appearing in our XStore Checkout Page Elementor widget, as previously mentioned, our widget may not include some default hooks required for additional customization from 3rd-party plugins. Therefore, the plugin may need to use default hooks or filters to load or modify the checkout form content.

If you wish to use this plugin, you may either:
– Use the default WooCommerce Checkout shortcode [woocommerce_checkout] instead of our widget,
– Use the default WooCommerce Checkout page widget (as you are already doing on your page: https://prnt.sc/vzsdtFiSilGH), or
– Contact the plugin author to request details on how to force-load their custom fields and scripts within our XStore Checkout widget.

Best regards,
Jack Richardson
The 8Theme’s Team