Return to previous page

Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page

This topic has 7 replies, 2 voices, and was last updated 1 minute ago ago by Gataloo

Gataloo

Participant

January 21, 2026 at 12:57

Hello XStore Support Team,

I am facing a persistent redirection loop issue on my website https://gataloo.in using the XStore theme. The site works fine on Desktop for the administrator, but customers are facing the following issues:

Password Reset Loop: When a customer clicks the “Set your new password” link from their email, they get the error: ERR_TOO_MANY_REDIRECTS.

Mobile Access Issue: On mobile devices, the My Account page often shows “This page isn’t working” or redirects too many times.

Elementor Conflict: I have designed the My Account page using Elementor with the [woocommerce_my_account] shortcode.

Steps I have already taken (but didn’t work):
Cleared all caches (Browser, Plugin, and Server).
Reset Permalinks multiple times.
Checked WooCommerce Endpoints (they are set to default).
Verified SSL settings (HTTPS is correctly configured).
Re-saved .htaccess to default WordPress settings.
Disconnected all plugins except WooCommerce and XStore Core.
The issue persists even after these steps. It seems like there is a conflict between the XStore account endpoints and the server/SSL redirect rules.

Site Details:
URL: https://gataloo.in
Theme: XStore (Latest Version)
Page Builder: Elementor

Could you please check if there is a known compatibility issue with XStore’s login/registration handlers and Elementor-based account pages, or if there is a specific setting in Theme Options I am missing?
Looking forward to your quick response.

Best regards,
Yog Raj Thakur

Content is visible for topic creator and
support staff only.

#464570 Copied

6 Answers

Andrew Mitchell

Support staff

January 21, 2026 at 14:42

Hello, Gataloo,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

#464590 Copied

Gataloo

Participant

January 22, 2026 at 08:59

Hello 8themes Support Team,
As requested, here are the temporary FTP login details for my website to investigate the issue:

Content is visible for topic creator and
support staff only.

#464656 Copied
Andrew Mitchell

Support staff

January 22, 2026 at 14:47
Hi,

We appreciate your prompt response.

Unfortunately, we cannot connect using the credentials you provided. The error text will be displayed below.

Command: PASS ************ Response: 530 Login incorrect. Error: Critical error: Could not connect to server

Please check the credentials and make sure they work before providing us with the correct credentials next time.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team
#464683 Copied
Gataloo

Participant

January 23, 2026 at 11:10

Login Detail

Content is visible for topic creator and
support staff only.

#464759 Copied

Andrew Mitchell

Support staff

January 23, 2026 at 11:44

Hello, Gataloo,

Unfortunately, the FTP access is still not working

Best regards,
8Theme Team

#464767 Copied

Gataloo

Participant

January 29, 2026 at 18:28

Check Now

Content is visible for topic creator and
support staff only.

#465111 Copied
Viewing 7 results - 1 through 7 (of 7 total)