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Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page

This topic has 11 replies, 3 voices, and was last updated 1 month, 1 week ago ago by Tony Rodriguez

Gataloo

Participant

January 21, 2026 at 12:57

Hello XStore Support Team,

I am facing a persistent redirection loop issue on my website https://gataloo.in using the XStore theme. The site works fine on Desktop for the administrator, but customers are facing the following issues:

Password Reset Loop: When a customer clicks the “Set your new password” link from their email, they get the error: ERR_TOO_MANY_REDIRECTS.

Mobile Access Issue: On mobile devices, the My Account page often shows “This page isn’t working” or redirects too many times.

Elementor Conflict: I have designed the My Account page using Elementor with the [woocommerce_my_account] shortcode.

Steps I have already taken (but didn’t work):
Cleared all caches (Browser, Plugin, and Server).
Reset Permalinks multiple times.
Checked WooCommerce Endpoints (they are set to default).
Verified SSL settings (HTTPS is correctly configured).
Re-saved .htaccess to default WordPress settings.
Disconnected all plugins except WooCommerce and XStore Core.
The issue persists even after these steps. It seems like there is a conflict between the XStore account endpoints and the server/SSL redirect rules.

Site Details:
URL: https://gataloo.in
Theme: XStore (Latest Version)
Page Builder: Elementor

Could you please check if there is a known compatibility issue with XStore’s login/registration handlers and Elementor-based account pages, or if there is a specific setting in Theme Options I am missing?
Looking forward to your quick response.

Best regards,
Yog Raj Thakur

Please, contact administrator
for this information.

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10 Answers

Andrew Mitchell

Support staff

January 21, 2026 at 14:42

Hello, Gataloo,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

#464590 Copied

Gataloo

Participant

January 22, 2026 at 08:59

Hello 8themes Support Team,
As requested, here are the temporary FTP login details for my website to investigate the issue:

Please contact administrator
for this information.

#464656 Copied
Andrew Mitchell

Support staff

January 22, 2026 at 14:47
Hi,

We appreciate your prompt response.

Unfortunately, we cannot connect using the credentials you provided. The error text will be displayed below.

Command: PASS ************ Response: 530 Login incorrect. Error: Critical error: Could not connect to server

Please check the credentials and make sure they work before providing us with the correct credentials next time.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team
#464683 Copied
Gataloo

Participant

January 23, 2026 at 11:10

Login Detail

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for this information.

#464759 Copied

Andrew Mitchell

Support staff

January 23, 2026 at 11:44

Hello, Gataloo,

Unfortunately, the FTP access is still not working

Best regards,
8Theme Team

#464767 Copied

Gataloo

Participant

January 29, 2026 at 18:28

Check Now

Please contact administrator
for this information.

#465111 Copied

Gataloo

Participant

January 30, 2026 at 15:02

Hi XStore Team,
I am writing to express my disappointment as this issue remains unresolved after multiple follow-ups. My Password Reset and My Account pages are currently inaccessible due to a “TOO_MANY_REDIRECTS” error. This is a critical blocker for my customers.

Summary of the issue:
Error: ERR_TOO_MANY_REDIRECTS
Affected Pages: Registration/Login/my-account/ and /lost-password/
Status: I have already cleared cache (Plugin and Server) and saved Permalinks, but the loop persists with the XStore theme active.

Please escalate this to a senior developer immediately. This needs to be fixed today as it is affecting my business operations. I have provided the login credentials in the private area again.

Looking forward to a swift resolution.

Best regards,
Team Gataloo

Please contact administrator
for this information.

#465137 Copied

Andrew Mitchell

Support staff

January 30, 2026 at 17:17

Hello, Gataloo,

As far as we can see, the issue occurs not only with our theme but also with other themes installed on your website. The cause of the problem is the Dokan plugin, specifically its “My Orders (page to show my orders)” option and the selected display option for the “My Account” page.

Please note that we are not responsible for the functionality of third-party plugins.

Best regards,
8Theme Team

#465144 Copied

Gataloo

Participant

January 31, 2026 at 06:07

Thanks for the support! My topic “Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page” has been successfully resolved.

#465150 Copied

Tony Rodriguez

Support staff

January 31, 2026 at 06:07

Dear Gataloo,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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The issue related to '‘Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page’' has been successfully resolved, and the topic is now closed for further responses

Critical: Redirect Loop (ERR_TOO_MANY_REDIRECTS) on Password Reset & My Account Page

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