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XStore theme needs updating but doesn’t list an available update

This topic has 33 replies, 6 voices, and was last updated 1 week, 3 days ago ago by Andrew Mitchell

dsprinting

Participant

January 5, 2026 at 21:31

Hi there,
We have a bunch of patches needing updates. We’re unable to update because we first need to update the theme to 9.6.4 (see pic) https://i.imgur.com/Qas5tPZ.png. However, it looks like we need to update to 9.6.3 first (https://i.imgur.com/MKrbvlG.png), when we click on “UPDATE NOW” button, nothing shows to update (https://i.imgur.com/tSijV9W.png). We’re currently running 9.6.1 (https://i.imgur.com/FLgzvp0.png). Lastly, Changelog also gives us the opportunity to update (https://i.imgur.com/AsthsEQ.png) but still no luck to satisfy updating.

Thanks for looking!

#463770 Copied

32 Answers

Samir Malik

Support staff

January 6, 2026 at 04:19

Hello, dsprinting,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#463776 Copied

Ole H. Lyth

Participant

January 6, 2026 at 11:18

Hi,
I havde the same problem, and can’t upload new version.

Regards Ole

#463791 Copied

Jack Richardson

Support staff

January 6, 2026 at 13:41

Hello @dsprinting,

If you update to the latest version, all patches from the previous versions will already be included in the updated archive. Therefore, we kindly recommend updating to the latest version to ensure you have all the newest features and fixes.

Please note that applying patches from a newer version to an older installation is not allowed, as it may cause critical errors due to numerous template modifications introduced in each update.

Thanks for understanding !

Best regards,
Jack Richardson
8Theme Team

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Ole H. Lyth

Participant

January 6, 2026 at 13:45

Hi.
I want to update the theme but there are no updates, im running – YOUR VERSION V.9.6.3

Regards Ole

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Jack Richardson

Support staff

January 6, 2026 at 14:19

Hello @Ole H. Lyth,

The latest version is 9.6.4. You can find the changelog here: https://xstore.8theme.com/update-history/.
For more information about updating the theme, please refer to our documentation: https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/.

If you require our assistance, kindly create your own topic and provide temporary wp-admin access in the private content section.

Best regards,
Jack Richardson
The 8Theme Team

#463797 Copied

dsprinting

Participant

January 6, 2026 at 14:30

Here you go – thank you for taking a look.

Please contact administrator
for this information.

#463799 Copied

Jack Richardson

Support staff

January 6, 2026 at 16:47

Dear @dsprinting,

Thank you for providing us with access. However, we have noticed that the user account associated with the provided credentials has limited permissions and cannot update themes (see: https://prnt.sc/KBjsh6tgivcR).

We kindly ask you to perform the update process on your side by following the instructions provided in our next reply: https://www.8theme.com/topic/xstore-theme-needs-updating-but-doesnt-list-an-available-update/#post-463797.

If you still require our assistance, please either update the current user’s capabilities or provide us with the correct administrator access so that we can assist you further.

Best regards,
Jack Richardson
The 8Theme Team

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dsprinting

Participant

January 6, 2026 at 21:09

Hi there,
Permissions updated – please try again. Thank you!

#463822 Copied

Jack Richardson

Support staff

January 7, 2026 at 07:03

Hello @dsprinting,

Could you please provide us also a temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#463824 Copied

dsprinting

Participant

January 8, 2026 at 14:22

Here is your FTP – Thank you!

Please contact administrator
for this information.

#463880 Copied

Jack Richardson

Support staff

January 8, 2026 at 18:09

Hello @dsprinting,

Please clear all caches on your website and check it again. We have updated the archive on your website (using the FTP update method: https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/) to the latest version -> https://prnt.sc/kM5ZD3EYflju.

Best regards,
Jack Richardson
The 8Theme Team

#463902 Copied

dsprinting

Participant

January 8, 2026 at 20:08

Looks like all is well – thank you!

#463909 Copied

Samir Malik

Support staff

January 9, 2026 at 05:00

Hello,

We are glad to hear that everything is working well. Thank you for your confirmation and for choosing our services.

Best Regards,
8Theme’s Team

#463917 Copied

dsprinting

Participant

January 10, 2026 at 04:02

Hi there,
Sorry, one more thing. I have another site that we have Xstore installed on. Same issue. Where can we download the complete package and what files get FTP to which directory? Many thanks!

#464013 Copied

Samir Malik

Support staff

January 10, 2026 at 12:34

Hello,

You can download the complete packages from the following link: https://www.8theme.com/downloads/.

Please scroll down to the bottom of the page and locate XStore Core or XStore All Files/Archives.

After downloading, please upload the files to the following directories:

– /wp-content/themes/
– /wp-content/plugins/

For more information, please refer to the following article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Best regards,
The 8Theme Team

#464022 Copied

dsprinting

Participant

February 27, 2026 at 02:54

Hi there, we needed to do another update. Still, we’re unable to do updates by the “Updates”, so we FTP’d XStore theme 9.7 into the themes folder. Now, the XStore Core plugin needs updated and when we FTP “et-core-plugin” to the plugins folder, it throws a critical error on the site. Let me know if you need credentials. The site is also not loading portions correctly (https://prnt.sc/Z01LDl1k83ts) on our product pages this could be from an outdated core?

Lastly, we would LOVE to get the “Updates” ability back so we don’t have to come back here for support each time. 🙂

#466641 Copied

Andrew Mitchell

Support staff

February 27, 2026 at 09:46

Hello, dsprinting,

Unfortunately, we no longer have access to the admin panel. The error indicates that one of the plugins, Visual Composer, was deactivated during the update. Please go to the Plugins tab in the admin panel and activate this plugin. Once it is activated, the errors should be resolved.

Best regards,
8Theme Team

#466665 Copied

dsprinting

Participant

February 27, 2026 at 13:28

Unlimited Addons – addons pack for WPBakery Page Builder (formally visual composer) is activated. Please find login credentials in private message. Thank you!

Please contact administrator
for this information.

#466690 Copied

Andrew Mitchell

Support staff

February 27, 2026 at 16:16

Thank you for providing access. You also needed to enable the WPBakery Page Builder plugin, which has now resolved the errors. Most likely, this issue occurred during the plugin update process. During updates, plugins are temporarily deactivated, updated, and then reactivated. It seems that, for some reason, the mentioned plugins were not reactivated automatically.

Could you please let us know if you interrupted the plugin update process, for example, by refreshing or closing the page during the update?

We also noticed that the XStore admin panel is hidden on your site, which may affect the theme update process. Please let us know how you have hidden it.

Best regards,
8Theme Team

#466694 Copied

dsprinting

Participant

February 27, 2026 at 16:27

Could you please let us know if you interrupted the plugin update process, for example, by refreshing or closing the page during the update?

Hi,
As noted in our previous message, we’re unable to auto update via the “Updates” page on the site. The theme and core were done via FTP. We’d love to get “Updates” back so the entire update process is done, including replacing proper plugin’s and turning them on. Can you fix “Updates” for us?

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Andrew Mitchell

Support staff

February 27, 2026 at 17:04

To activate automatic theme updates, please restore the XStore admin panel because it is from there that requests for information about new versions come.

Best regards,
8Theme Team

#466696 Copied

dsprinting

Participant

February 27, 2026 at 19:17

Hi there,
There is no access to to “Theme Options”. It throws an error.

It might be faster if you could have someone do a thorough review of the Theme files and features to troubleshoot the problem and restore the entire functionality of XStore. You see, it needs to be fixed first before we’re able to run through your suggestions.

#466703 Copied

Ayan Rahman

Support staff

March 1, 2026 at 10:23

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#466736 Copied

dsprinting

Participant

March 1, 2026 at 21:34

These credentials should still work. Thanks

Content is visible for topic creator and
support staff only.

#466755 Copied

Andrew Mitchell

Support staff

March 2, 2026 at 12:54

Hello, dsprinting,

Thank you for providing access. The first issue we discovered is that in the parent theme, approximately half of the file located at wp-content/themes/xstore/framework/panel/templates/page-navigation.php is missing.

This is only what we found immediately; there may be other similar issues. Could you please confirm whether any changes were made to the parent theme files?

Additionally, we noticed that your child theme contains code that disables plugin updates, which may also affect our plugin. Furthermore, WP_CRON is disabled on your website, which can influence the update process.

We also recommend updating PHP to at least version 8.0.

Best regards,
8Theme Team

#466786 Copied

dsprinting

Participant

March 2, 2026 at 15:13

Hi there,
No changes have been made to the parent theme.

“wp-content/themes/xstore/framework/panel/templates/page-navigation.php is missing. ” I can’t explain that. Isn’t this part of your theme package that should be installed when updating the theme?

The child theme contains code that prevents changes to the child theme only since we have customized features that rely on the child theme to perform. This was done 4 years ago. We’ve successfully updated XStore theme and its needed plugins via “Updates” up until 3 months ago.

Running PHP version 8.0 breaks the theme and site.

#466788 Copied

Andrew Mitchell

Support staff

March 3, 2026 at 08:36

Hello, dsprinting,

Unfortunately, in this case, you will need to continue updating the theme via uploads or through FTP, as you have done previously.

Best regards,
8Theme Team

#466814 Copied

dsprinting

Participant

March 3, 2026 at 14:25

Hi Andrew,
Unfortunately, doing so is what breaks the site – it’s why we’re here. I just ran across an earlier message we missed asking for FTP access, etc. I’m going to provide in the private section of this message to help your team navigate and discover the cause(s) of Xstore theme update errors and hopefully get our theme updated. I’m sorry this isn’t an easy fix, but a fix of the theme function is still needed.

Content is visible for topic creator and
support staff only.

#466836 Copied

Andrew Mitchell

Support staff

March 3, 2026 at 17:01

Hello, dsprinting,

Thank you for your access. We also ask you to enable WP_CRON that were disabled on the server, because they can affect the import process, and if possible, provide us with server information about what maximum files can be uploaded to the server, meaning the maximum file size and the amount of free space on the server.

Best Regards,
8Theme’s Team

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