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  Zeal Evince

  Participant

  December 8, 2025 at 13:01

  Hi,

  We are facing issues with “Product Category” filters and “Product Brand” filters on our website. When we activate these filters on our shop page, it shows “No products found.” But there are products in These Brands and categories. Please look into it. I have granted admin access to the private content.

  Content is visible for topic creator and
  support staff only.

  #461883 Copied
  4 Answers
  

  Ayan Rahman

  Support staff

  December 8, 2025 at 13:36

  Hi, Zeal Evince,

  Thank you for reaching out to us.

  It is possible that the cause of this is related to cached data.

  We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

  WooCommerce > Status > Tools

  Please ensure you clear the following fields:
  – WooCommerce transients
  – Expired transients
  – Term counts
  – Brands transients

  If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

  Warm Regards,
  The 8Theme Team

  #461890 Copied
  

  Zeal Evince

  Participant

  December 8, 2025 at 14:28

  Hi,

  We cleared all the caches. Our website is on Nitropack, and we have cleared all the caches from there as well. But still the issue persists.

  #461906 Copied
  

  Zeal Evince

  Participant

  December 8, 2025 at 14:36

  The issue is resolved if we add /?parameter to the original filter url : https://zealevince.in/shop/?filter_cat=football-merchandise/?parameter

  Please check screenshots.

  Files is visible for topic creator and
  support staff only.

  #461911 Copied
  

  Jack Richardson

  Support staff

  December 8, 2025 at 15:40

  Hello @Zeal Evince,

  Please check it now. We have applied the latest patches: https://prnt.sc/mNYL50KuKeGQ. It is now functioning correctly without the additional parameter: https://zealevince.in/shop/?filter_cat=football-merchandise/.

  You can find more information here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/

  Best regards,
  Jack Richardson
  The 8Theme Team

  #461919 Copied
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