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Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We are glad to hear that everything is working properly now. Thank you for sharing the steps you took to resolve the issue — we truly appreciate your feedback.

Your case appears to be somewhat unique, as other clients have not encountered a similar problem. Our assumption is that the issue may have been caused by a conflict between a third-party plugin and cached data. If we receive another report of a similar issue and are granted temporary access to the site, we will certainly investigate the situation in greater detail.

Best Regards,
8Theme’s Team

Dear Adi,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

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Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team