I cant open the page on the mobile menu, but on the pc working fine

Hello @GigWeb,

Could you please review the following reply and the solution provided here: https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536? If you are unable to achieve the described results, kindly share your feedback, and we will implement the solution on your website.

In simple terms, since you are using the Elementor Mobile Menu, you need to create a main link item within the submenu content. This is because clicking on the parent menu link triggers the opening or closing of the submenu, rather than redirecting to the page assigned to that link. If you are using same menu for desktop and mobile versions, you can create separated menu for mobile version that can be modified according to your needs.

Best regards,
Jack Richardson
The 8Theme Team

Hello @GigWeb,

We apologize for not checking this earlier. Could you please try the solution described above?

In simple terms, since you are using the Elementor Mobile Menu, you need to create a main link item within the submenu content. This is because clicking on the parent menu link triggers the opening or closing of the submenu, rather than redirecting to the page assigned to that link. If you are using same menu for desktop and mobile versions, you can create separated menu for mobile version that can be modified according to your needs.

Best regards,
Jack Richardson
The 8Theme Team

Hello @GigWeb,

Thank you for your message.
To make the two items you have circled appear as submenus, please go to Appearance > Menus in your WordPress Dashboard. Then, drag each of those menu items slightly to the right under the main menu item where you want them to appear as submenus. Finally, save the menu to apply the changes.

If you need further assistance, please provide temporary admin access in a secure way, and we will check the settings for you.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @GigWeb,

We have created a new menu (https://gyazo.com/982c3b8e5fd545cd739c556bf3317432) for the mobile version, which includes a “parent” menu item and selected such menu in Elementor header settings -> https://prnt.sc/D39K_5kTrDHA. You may rename this item as needed. When the parent item is clicked, it will open a submenu containing clickable items that redirect users to the corresponding pages. Please, check the mobile version of your web-site now.

Please note that the parent menu item (which contains the submenu) cannot redirect users to a page, as it is configured to toggle the attached submenu. Therefore, you will need to include items within the submenu for display and navigation purposes.

Best regards,
Jack Richardson
The 8Theme Team

Dear GigWeb,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team