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Errors that I am getting since latest update

This topic has 14 replies, 3 voices, and was last updated 1 weeks ago ago by Tony Rodriguez

Neville

Participant

November 3, 2025 at 18:09

Hi,

since the last update (xstore v.9.6.1 and xstore core 5.6.1) I have 2 errors.

1) on my wordpress store I get the following:

We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.

I have checked the white list and SSl and both are okay.

2) On my security I am getting a message, saying that the following file is suspicious and is using a dangerous php:

wp-content/plugins/et-core-plugin/app/controllers/admin/import.php

Any suggestions please?

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13 Answers

Andrew Mitchell

Support staff

November 4, 2025 at 07:49

Hello, Neville,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Neville

Participant

November 4, 2025 at 09:26

Hi,

how do I send via Private content area? I’ve entered all the details but do I send it?

Please contact administrator
for this information.

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Neville

Participant

November 4, 2025 at 09:28

added

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

November 4, 2025 at 12:03

Hello,

We appreciate your prompt response.

1. Our system has detected an issue on the server side. Please see the screenshot: https://prnt.sc/S8wK8SwHKVuq
You need to contact your hosting provider and ask them to fix the error related to the “API server connection.”

Please get back to us once the issue is resolved on the server side, and we will perform an additional check.

2. Regarding the file wp-content/plugins/et-core-plugin/app/controllers/admin/import.php, could you please provide screenshots or a link to the page where the mentioned issue is still visible?

Best regards,
8Theme’s Team

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Neville

Participant

November 4, 2025 at 12:19

Screenshot

Files is visible for topic creator and
support staff only.

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Neville

Participant

November 4, 2025 at 13:10

Hi,

the issue with the server has now been corrected, thank you for your help on that issue.

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Andrew Mitchell

Support staff

November 4, 2025 at 14:13

Dear Neville,

We are glad to hear that the server issue has been resolved. Thank you for your update and for your cooperation throughout the process. Should you need any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

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Neville

Participant

November 5, 2025 at 13:57

Any news on why my security is saying that the et-core-plugin, as previously mentioned, is suspicious and has a dangerous php?

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Andrew Mitchell

Support staff

November 5, 2025 at 15:28

Hello, Neville,

The scanner may have reacted to the file import.php because it contains functions that automatically add content to the website (this occurs exclusively during the import process).

Best regards,
8Theme Team

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Neville

Participant

November 5, 2025 at 18:53

Thank you for the reply, I understand.

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Andrew Mitchell

Support staff

November 6, 2025 at 07:41

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

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Neville

Participant

November 25, 2025 at 15:45

Thanks for the support! My topic “Errors that I am getting since latest update” has been successfully resolved.

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Tony Rodriguez

Support staff

November 25, 2025 at 15:45

Dear Neville,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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Errors that I am getting since latest update

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