Return to previous page

Unable to order something on the website…

This topic has 9 replies, 2 voices, and was last updated 1 months, 4 weeks ago ago by diatomee

diatomee

Participant

October 6, 2025 at 08:48

Hi,

I released my website but impossible for someone to make an order.
When an item is added to the cart and the person is going to pay : the person fills in all the info needed (name, adress, bank information , …). The person then presses the “commander” (pay) button, the checkout page then become whitened but nothing happened. The payment is not going through, the payment page is not updated to tell that the order is passed, and I don’t receive any information on the back-office side

Can you help me ?
Thanks

PS: in addition, when on the checkoup page, each time the person srcolls a little, all on the information in the paiement area on the right is reloaded, so if the person has entered the paiement information everything is erased

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#456549 Copied

8 Answers

Andrew Mitchell

Support staff

October 6, 2025 at 09:26

Hello, diatomee,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#456557 Copied

Andrew Mitchell

Support staff

October 6, 2025 at 09:26

Hello, diatomee,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#456558 Copied

diatomee

Participant

October 6, 2025 at 09:45

Hi,

I give all the needed info in the private area
Thanks

Please contact administrator
for this information.

#456569 Copied

Andrew Mitchell

Support staff

October 6, 2025 at 10:17

Unfortunately, the FTP access is not working. It also appears that the issue may be caused by a third-party plugin. Please disable all third-party plugins and check again to see if the problem persists.

Best regards,
8Theme Team

#456576 Copied

diatomee

Participant

October 6, 2025 at 10:30

Thanks
It was the WP Reset plugin !

Can you help me remove the reloading the the left section of the checkout page (where we enter the banking information) each time we scroll ?

#456578 Copied

diatomee

Participant

October 6, 2025 at 13:39

I have found an answer here

https://www.8theme.com/topic/the-payment-section-on-my-checkout-page-auto-reload-when-i-scroll-my-mouse/

if there is an alternative to the solution above to remove the auto-reload, let me know.
Thanks

#456590 Copied

Andrew Mitchell

Support staff

October 7, 2025 at 13:12

Hello, diatomee,

Unfortunately, there is no other solution at the moment

Best regards,
The 8Theme Team

#456652 Copied

diatomee

Participant

October 7, 2025 at 14:53

Thanks for the support! My topic “Unable to order something on the website…” has been successfully resolved.

#456661 Copied
Viewing 9 results - 1 through 9 (of 9 total)