Return to previous page

If I click the Buy Now button on a product and then return to the page and click the Add to Cart

This topic has 16 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Recep

Recep

Participant

October 3, 2025 at 16:23

If I click the “Buy Now” button and return to the same page to add the product to my cart, the “Add to Cart” button doesn’t work; the product isn’t added. Additionally, the “Cart” always displays 0, and the items in the cart don’t appear. (However, if I add another product to my cart, items that weren’t previously visible appear in the cart.)

Please, contact administrator
for this information.

#456464 Copied

15 Answers

Alex Carter

Support staff

October 6, 2025 at 07:34

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#456530 Copied

Recep

Participant

October 9, 2025 at 15:31

Hello,

I’m attaching a video recording. As I mentioned, when we click the “Buy Now” button and then return, the “Add to Cart” button doesn’t work (it should pop up when adding a product to the cart), and the number of products in the cart is zero.

The header always shows “0” or “error” in the cart.

Important: Please do not perform any actions with the admin access granted without our approval.

regards,

Osman

Please contact administrator
for this information.

#456876 Copied

Alex Carter

Support staff

October 9, 2025 at 19:52

Hello,

We appreciate your prompt response.

Please try to activate “Always Load “Wc-Cart-Fragments”” via Theme Options > Speed Optimization.
Clear cache and check the result.

Warm Regards,
The 8Theme Team

#456887 Copied

Recep

Participant

October 10, 2025 at 08:29

Hello, I activated it as you said, but the error still persists. I added a video again, but you can check it on the site.

Important: Please do not perform any actions with the admin access granted without our approval.

regards,

Osman

Please contact administrator
for this information.

#456911 Copied

Alex Carter

Support staff

October 10, 2025 at 08:35

Hello, Recep

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#456913 Copied

Andrew Mitchell

Support staff

October 10, 2025 at 15:39

Hello, Recep,

Thank you for the video and the access details. We have made some changes; please review them. These updates will also be included in the next release.

Best regards,
The 8Theme Team

#456967 Copied

Recep

Participant

October 20, 2025 at 09:49

Hello, thank you for your interest.

When I tested it, the problem persists. In short: I click the “Buy Now” button, and only one item appears in the cart. When I go back to the previous page and click “Add to Cart,” the item isn’t added to the cart (as you can see in the video, I click “Add to Cart” twice). However, I then click the cart, which displays only one item, and three items appear!

Please review.

Regards,
Recep

Please contact administrator
for this information.

#457490 Copied

Recep

Participant

October 20, 2025 at 11:28

Did you change the language of the website?

#457504 Copied

Andrew Mitchell

Support staff

October 20, 2025 at 11:32

Hello, Recep,

Thank you for the video. We have identified that the issue was caused by the LiteSpeed Cache plugin, specifically the active “Combine JS Files” option. We have disabled this option, and now you need to clear the data on your CDN.

Additionally, after we cleared the cache on your website, we were no longer able to log in using the credentials you provided, as we are receiving an “incorrect password” error.

Best regards,
8Theme Team

#457505 Copied

Recep

Participant

October 20, 2025 at 11:41

Hello, thank you for your support.

But please don’t change the website’s language. This is completely unprofessional. This isn’t right when there’s active, high traffic, and we specifically mentioned it.

I’ve sent you the new password. If you have any unfinished business, please complete it. But the error persists.

Please contact administrator
for this information.

#457508 Copied

Andrew Mitchell

Support staff

October 20, 2025 at 12:11

Unfortunately, we did not manage to switch the website language back before we were logged out of the admin panel. We have now completed our part. Please clear the CDN cache and check again to see if the issue persists.

Best regards,
8Theme Team

#457513 Copied

Recep

Participant

October 20, 2025 at 12:24

Hello, thank you.

The settings I provided in the attachment for LiteSpeed are still showing as they were before. You said they needed to be disabled. Should they stay that way?

It works fine in Mozilla and Opera, but the same error persists in Google Chrome.

Do you get an error when you try it in Chrome? (I cleared Cloudflare.)

Please contact administrator
for this information.

#457516 Copied

Andrew Mitchell

Support staff

October 20, 2025 at 15:35

Hello,
Please disable the specified options, clear the CDN cache, and also clear the browser cache in Chrome.

Best regards,
8Theme Team

#457533 Copied

Recep

Participant

October 21, 2025 at 10:41

Thanks again. It looks fine now.

#457576 Copied

Recep

Participant

October 21, 2025 at 10:41

Thanks for the support! My topic “If I click the Buy Now button on a product and then return to the page and click the Add to Cart” has been successfully resolved.

#457577 Copied
Viewing 16 results - 1 through 16 (of 16 total)

The issue related to '‘If I click the Buy Now button on a product and then return to the page and click the Add to Cart’' has been successfully resolved, and the topic is now closed for further responses

If I click the Buy Now button on a product and then return to the page and click the Add to Cart

Explore our best WordPress WooCommerce Themes collection