• 

  Buhle

  Participant

  September 25, 2025 at 07:17

  Hi there,

  The “sale” label does not show on the shop page.

  Please assist.

  Please, contact administrator
  for this information.

  #455819 Copied
  4 Answers
  

  Alex Carter

  Support staff

  September 25, 2025 at 07:47

  Hello,

  Thank you for reaching out to us.

  XStore Builders > Archive products > edit template > settings of Archive products element > https://prnt.sc/jAXp1XFCoXrJ

  Warm Regards,
  The 8Theme Team

  #455822 Copied
  

  Buhle

  Participant

  September 25, 2025 at 08:37

  Hi Alex,

  I have a buy 2 100ml and get a free 50ml sale on the GROW Hair Serum, however, the sale label is not displayed on that product as when I redeem the sale via mobile web, the auto add free product is not added. This product is added when redeeming via desktop. I have already sent an example as I thought it was a separate issue, but I see you are the one assisting me.

  #455832 Copied
  

  Jack Richardson

  Support staff

  September 25, 2025 at 11:19

  Hello @Buhle,

  We noticed that you have created a separate topic regarding this issue. Our team has already provided a response in the following thread: [link](https://www.8theme.com/topic/the-mobile-responsive-site-does-not-show-the-sale-item/#post-455864).

  To keep the discussion organized, we kindly ask you to continue the conversation there and mark this topic as closed.

  Thank you for your understanding.

  Best regards,
  Jack Richardson
  The 8Theme Team

  #455865 Copied
  

  Buhle

  Participant

  September 25, 2025 at 13:14

  Thanks for the support! My topic “Sale label not showing on shop page although it is on” has been successfully resolved.

  #455883 Copied
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