Shipping vat is not being calculated at checkout

This topic has 6 replies, 2 voices, and was last updated 3 months ago ago by Luca Rossi

  • Avatar: filiphdan
    filiphdan
    Participant
    September 4, 2025 at 10:01

    Hello,

    Not shure if this is something with the theme but from nowere the vat shipping stoped being calculated at checkout, it just calculates the vat for the products, we did not make any changes and it has been working perfectly for several years, do you know what it migth be?

    https://prnt.sc/p5lOur1oXAIu

    Thank you for the help!

    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    September 4, 2025 at 12:26

    Dear @filiphdan,

    We hope this message finds you well.

    Could you kindly resend the access credentials using your admin account? The account currently provided in the private content area is no longer functioning.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: filiphdan
    filiphdan
    Participant
    September 4, 2025 at 13:36

    Hello,

    Here it goes

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 5, 2025 at 09:38

    Dear @filiphdan,

    We hope this message finds you well.

    We have reviewed the current tax settings and noticed the following: https://prnt.sc/vSh9jgZMrQsP.

    Could you kindly provide an explanation of the logic behind your tax configuration? For your reference, please see the additional screenshots below:

    https://prnt.sc/fEY19ph1_DkJ
    https://prnt.sc/RSMC9qx6diRQ

    We appreciate your assistance and look forward to your response.

    Best regards,
    The 8Theme Team

    Avatar: filiphdan
    filiphdan
    Participant
    September 5, 2025 at 09:41

    Hello,

    I have just solved the issue this morning, it is already working properly, those were just taxes for products and taxes for shipping for all the countries we ship too, but it is solved now.

    Regards!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 5, 2025 at 10:30

    Hi @filiphdan,

    Glad you’ve sorted it out.

    Best Regards,
    8Theme’s Team

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The issue related to '‘Shipping vat is not being calculated at checkout’' has been successfully resolved, and the topic is now closed for further responses

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