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Adding a Sub-Category under a Category on the Main Menu

This topic has 15 replies, 2 voices, and was last updated 3 months ago ago by DebbieC

DebbieC

Participant

August 29, 2025 at 14:12

I have created a category under a ‘parent category’ to use as a sub under the main heading and added one product in it. However I don’t see an option to add it to the ‘main menu’. I checked in WC / Product Catalogue but it isn’t there.

Could you let me know how to do this please, add sub-categories under one of my Parent Categores on the main menu.

#453785 Copied

14 Answers

Alex Carter

Support staff

August 29, 2025 at 14:33

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#453787 Copied

DebbieC

Participant

August 29, 2025 at 14:47

That wasn’t what I asked. Only main product categories show under ‘screen options’ and I already have Product Categories added to the menu.

I need to know how to add sub-categories which I have created under one of my Parent Categories on the main menu.

So I want it to show on the main site Menu as Main Category – ‘Suspender Belts’ with Sub-categories of ‘6 strap suspender belts, 8 strap suspender belts ect.

Can you please explain how to do this. Thanks

#453790 Copied

Alex Carter

Support staff

August 29, 2025 at 15:15

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#453792 Copied

DebbieC

Participant

August 29, 2025 at 16:27

These are the steps I have taken (on my staging site):
Products/Categories – Made a New Category and Chosen the Parent Category as ‘Suspender Belts’.
Named the New Category ‘6 Strap Suspender Belts’.

This should now be a sub-category of the Main Category ‘Suspender Belts’.

I have added one product to this category.

The category is now there. With one product in.

All I need to do is get this sub-category to show under Menu Shop > Suspender Belt > 6 strap suspender belts. (Then I will add more sub-categories for 8 strap, 10 strap ect.)

Surely there must be an easy way to achieve this?

Alternatively, how can I set up a filter for ‘Number of Straps’ which I can add to the sidebar of the Category Page?

You won’t see any changes on the live site but the login details are attached.

Please contact administrator
for this information.

#453799 Copied

Alex Carter

Support staff

August 29, 2025 at 16:46

Hello,

We appreciate your prompt response.

Please check this screenshot – https://prnt.sc/5NDki3SO3NkV

Warm Regards,
The 8Theme Team

#453800 Copied

DebbieC

Participant

August 30, 2025 at 09:17

Hi,

I have done that but the sub-menu is still not displaying on the site. Is this not correct https://prnt.sc/7vZs1MZwYUWi

THanks, Debbie

#453820 Copied

Alex Carter

Support staff

August 30, 2025 at 09:29

Hello,

Unfortunately, the screenshot you provided does not clearly show which specific menu we need to check on your website. Could you please provide a more detailed screenshot or, if possible, record a short video demonstrating the issue?

We appreciate your cooperation and look forward to resolving this for you.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#453821 Copied

DebbieC

Participant

August 30, 2025 at 11:00

Hi,

You can see in the screenshot that I have created a sub-category ‘6 strap suspender belts’ which I have added under the Category ‘Suspender Belts’.

This should appear as a sub-category on the website under the Category ‘Suspender Belts’ – see https://prnt.sc/fhUUBItMyc2n

What do I have to do to make this appear correctly?

Thanks, Debbie

#453833 Copied

Alex Carter

Support staff

August 30, 2025 at 11:11

Hello,

Thank you for your message.

We noticed that there are several menus created on your website (as shown here: https://gyazo.com/c6a0d5bf31a6e10c0b7a7cf87e0cb5d4 ), which is why we asked for clarification regarding which specific menu you would like us to check.

When we access the Header Builder, we see the following menu: https://prnt.sc/8ZhQpR5SIZN_ — however, this does not match the menu shown in your screenshot: https://prnt.sc/fCCjwqX7Eu19

To assist you accurately, could you please confirm the following:

– What is the name of the menu shown in your screenshot? ( https://prnt.sc/7vZs1MZwYUWi )
– Which website are you referring to?

Additionally, we kindly ask you to provide us with a direct link to the menu and the website where the screenshot was taken. Although you previously shared a link in the Private Content area, we are currently unable to locate the menu you are referring to on the site you provided.

Once we have this information, we will be happy to assist you further in resolving the issue with the sub-category display.

We’ve added the subcategory to the menu https://prnt.sc/EQKiMLKBZvLi and it works fine – https://gyazo.com/d80b9e835b42b602e365abb60c527c51
Please clear the cache of your browser.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#453835 Copied

DebbieC

Participant

September 1, 2025 at 08:58

Hi,

Yes, what you have done (creating the sub-category for 6 strap suspender belt) is what I was trying to do.

As I mentioned previously, the changes I made were on the staging site so you would not have seen this on the live site.

So how do i continue making the rest of the sub-categories (8 strap, 10 strap ect.) and adding them to the primary menu as you have done with the 6 strap.

Thanks, Debbie

#453909 Copied

Alex Carter

Support staff

September 1, 2025 at 09:20

Hello,

It appears that the access you provided is for a different website than the one you are currently working on, which has caused some confusion.

To assist you further, we have recorded a video demonstrating the steps we took. Please review the video and check the private content area. We hope that this video, along with our previous responses, will help resolve your issue.

However, if you continue to experience difficulties on the test website, kindly provide us with the correct link to the website you are working on, along with the appropriate access credentials.

Best regards,
8Theme Team

Please contact administrator
for this information.

#453910 Copied

DebbieC

Participant

September 1, 2025 at 16:24

All good thanks 🙂 I’ve added the rest of the menus.

Just one more thing, you used to offer customization services but the link does not appear to work now. Are you still offering this service? I am looking to redesign the homepage as I have demo content from the original template I installed and I do not know how to change the layout.

Debbie

#453957 Copied

Alex Carter

Support staff

September 2, 2025 at 07:18

Hello,

At the moment, our team responsible for customizations is experiencing a high volume of work and, as a result, we are temporarily unable to accept new customization requests.

As an alternative, you may consider reaching out to a third-party service for paid customization support, such as https://www.codeable.io/?ref=qGTdX . Additionally, you are welcome to post your questions one at a time on our support forum, and we will do our best to assist you whenever possible.

Thank you for your understanding.

Warm Regards,
The 8Theme Team

#453979 Copied

DebbieC

Participant

September 2, 2025 at 07:42

Thanks for the support! My topic “Adding a Sub-Category under a Category on the Main Menu” has been successfully resolved.

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Adding a Sub-Category under a Category on the Main Menu

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