• 

  Julien

  Participant

  August 25, 2025 at 10:44

  Hello,

  Our website is nearing completion. When you click on our product images, a zoom window opens in a new window _blank.
  I would like to avoid this, as it causes the user to leave the page.
  However, I have not activated the zoom function. I have activated “lightbox,” but it has the same effect.

  How can I resolve this issue?

  Thank you

  Julien

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #453447 Copied
  3 Answers
  

  Alex Carter

  Support staff

  August 25, 2025 at 10:49

  Hello,

  Thank you for reaching out to us.

  XStore Builders > Single Product Builder with Elementor > edit template > Product images > https://prnt.sc/gcJ4wfaoG7_k

  If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

  Warm Regards,
  The 8Theme Team

  #453448 Copied
  

  Julien

  Participant

  August 25, 2025 at 11:15

  Oh, thank you very much!

  It works very well on all the main images.
  But I don’t know why some variations still open in _blank? Even in private browsing mode.

  Please contact administrator
  for this information.

  #453453 Copied
  

  Jack Richardson

  Support staff

  August 25, 2025 at 12:46

  Hello @Julien,

  We hope this message finds you well.

  We would like to inform you that we have implemented the proposed solution (https://prnt.sc/bKGXhIypJoPQ), which you can review at the following link: https://www.8theme.com/topic/product-page-customization-inquiry-like-a-sysley-shop/#post-439765.

  At your convenience, could you please take a moment to check and confirm if everything is now working as expected?

  Best regards,
  Jack Richardson
  The 8Theme Team

  #453463 Copied
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