The acceleration speed is slow and garbled characters appear

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We would like to kindly inform you that your last message did not include the necessary access credentials. Please note that FTP access and wp-admin access are two different types of access. You have provided only the FTP credentials.

Without wp-admin access, we are unable to log into your WordPress admin panel. We kindly ask you to carefully check and provide the correct wp-admin login details in your next message.

Best regards,
8Theme Team

Hello,

We kindly request that you assign the administrator role to the user account you created for us.

Warm Regards,
The 8Theme Team

Hi @CG,

Thank you for your update.

Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, we’ve prepared an example here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop
As you can see, our theme is capable of achieving a 98+ score on mobile and 100+ on desktop, which is a rare result for any e-commerce theme.

We kindly recommend checking the following on your website:

– Optimize all images (use modern formats like WebP and compress them properly)
– Configure a caching plugin (such as WP Rocket)
– Ensure your server is properly optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All of these factors significantly affect website speed and performance.

Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

Best regards,
8Theme’s Team

Hello @CG,

Thank you for your message.

To edit the local content of the current product, please access the product’s backend editor and then open the Elementor editor, as mentioned in our previous response.

If you wish to modify the global Single Product template (which is applied to all individual product pages), you can do so by navigating to:
XStore Builders → Single Product Builder → Elementor Editor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Should you have any further questions or require additional assistance, kindly provide us with screenshots indicating the specific sections you would like to edit. This will help us assist you more effectively.

Best regards,
Jack Richardson
The 8Theme Team