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Filter products, categories and open status

This topic has 32 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by molo

molo

Participant

August 12, 2025 at 12:29

Hi! I’m a bit of a pain today, haha!

When I modified the product filter, I noticed that not all product categories were displayed. It also doesn’t stay open even if I select the option.

Please, contact administrator
for this information.

#452430 Copied

31 Answers

Andrew Mitchell

Support staff

August 13, 2025 at 07:30

Hello, molo,

Thank you for providing access to the admin panel. We have made the necessary changes – please review them at your convenience.

Best regards,
The 8Theme Team

#452511 Copied

molo

Participant

August 13, 2025 at 08:09

Good morning! Thanks for the reply.

Unfortunately, I don’t see any changes. The shop sidebar (filters) still doesn’t show the product categories, and it’s not visible either 🙁

#452522 Copied

Andrew Mitchell

Support staff

August 14, 2025 at 13:28

Hello, molo,

In that case, we kindly ask you not to provide us with FTP access to your website.

Best regards,
The 8Theme Team

#452670 Copied

molo

Participant

September 3, 2025 at 16:49

I don’t understand you. You need FTP access, right?

#454135 Copied

Andrew Mitchell

Support staff

September 4, 2025 at 08:10

Hello,

Yes.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#454161 Copied

molo

Participant

September 19, 2025 at 08:07

Good morning! Sorry for the delay, I was hoping to get an email notification, but I didn’t 🙁

Please contact administrator
for this information.

#455360 Copied

Andrew Mitchell

Support staff

September 19, 2025 at 13:46

Hello, molo,

Thank you for providing the FTP access. We have made some changes – please review them at your convenience.

Best regards,
8Theme Team

#455391 Copied

molo

Participant

September 22, 2025 at 09:35

Good morning! Thanks for the effort!
Unfortunately, I did some tests on https://toyah.es/shop and the filters are applied, but when you try to delete them (for example, if you want to apply the “white” filter), it doesn’t work. If you do it from “active filters,” pressing the “x” doesn’t work; and clicking on the color again doesn’t work either.

#455568 Copied

Andrew Mitchell

Support staff

September 23, 2025 at 10:01

Hello, molo,

We have resolved the issue. Now, the active widget should be deactivated when clicked in the “Active Filters” section. Kindly confirm that it is working as expected. Please also remember to clear your cache before testing.

Best regards,
The 8Theme Team

#455666 Copied

molo

Participant

September 24, 2025 at 08:24

Good morning!

I’ve reset the cache and updated the theme and plugins. Unfortunately, the filter still isn’t working properly because when you apply one of the filters, it’s not possible to clear or delete it.

I tried clicking on the “active filters” square, on the “x,” and on the activated filter itself below (in this case, size M).

Files is visible for topic creator and
support staff only.

#455719 Copied

Andrew Mitchell

Support staff

September 24, 2025 at 09:26

Hello, molo,

To resolve this issue, we have made changes to the following file:
themes/xstore/js/modules/apply-filters.min.js

Could you please check and confirm whether the problem has been resolved?
Additionally, we have attached a video (in the private content section) demonstrating the filters in action.

Best regards,
8Theme Team

Please contact administrator
for this information.

#455722 Copied

molo

Participant

September 24, 2025 at 09:59

Great!!! It works perfectly!

By the way, isn’t it possible for the filters to activate automatically when you click on them?

For example, in https://www.zara.com/es/es/man-origins-gallery-l16660.html?v1=2610130, when you click on each filter, the product list is reconfigured.

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Andrew Mitchell

Support staff

September 24, 2025 at 10:11

Yes, such filter functionality is possible. To achieve this, you simply need to remove the “Apply all filters” widget from the corresponding area.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#455727 Copied

molo

Participant

September 24, 2025 at 12:25

Oh! I think something’s wrong… When I make the change as you indicated (thanks!), results aren’t shown when I enter the store; instead, I have to tap the filters. Is it possible that, like before, the products are shown, and then when I tap the filters, they appear/disappear?

Files is visible for topic creator and
support staff only.

#455753 Copied

Andrew Mitchell

Support staff

September 25, 2025 at 10:28

Hello, molo

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#455854 Copied

molo

Participant

September 25, 2025 at 10:30

Thanks!

#455855 Copied

Jack Richardson

Support staff

September 25, 2025 at 11:13

Hello @molo,

Could you please check again now?
We have re-saved the WordPress permalinks and adjusted the WooCommerce page settings (see screenshot: https://prnt.sc/-zUZsww2jWXY). As a result, the products are now being displayed correctly (see screenshot: https://prnt.sc/umj8zlKJYtnD).

Best regards,
Jack Richardson
The 8Theme Team

#455863 Copied

molo

Participant

September 25, 2025 at 11:43

Good morning, thanks for your effort! It seems the products are loading now, but I’ve noticed some differences that I’d appreciate your clarification so I can continue learning.

1. The video that used to load as a featured image no longer does so (product “TOYAH Catch the Wave”).
2. I really like the filter effect popping out of the screen, but I find it difficult to navigate. I’d like to know if it can be set to permanent once a filter is activated, and how to make it permanent again, as it was in the previous version.

Thank you very much for your work!

Files is visible for topic creator and
support staff only.

#455868 Copied

molo

Participant

September 25, 2025 at 11:48

Sorry, the featured video is for the “TOYAH Gray Sweatshirt.” Although it’s very high, it’s the one that appears on this page: https://toyah.es/product/toyah-catch-the-wave/

#455870 Copied

Jack Richardson

Support staff

September 25, 2025 at 12:30

Hello @molo,

Please review the following settings and adjust them according to your requirements:
– Off-canvas on devices https://prnt.sc/w8vCCUuZpTZB
– Action for triggering sidebar off-canvas https://prnt.sc/3dNSXsboMjb4

Kindly note that the option to display a video as the featured image is not available in the Elementor Archive Products Builder. You may continue using the default product image effects, or alternatively, enhance the functionality by applying the hook etheme_product_grid_list_product_element_image as demonstrated by other customers here: https://www.8theme.com/topic/shop-page-miniature-image-swipe-with-touch-cursor/#post-451131.

Best regards,
8Theme Support Team

#455877 Copied

molo

Participant

September 25, 2025 at 12:49

Thanks for the notes. I’ve already figured out and applied the inside/outside filter effect (it’s good to know where it is in case it’s useful sometime 🙂

Regarding the video as a featured image, I can’t figure out why it works when recommending products, but not when viewing them in the store… Any ideas?

#455881 Copied

Jack Richardson

Support staff

September 25, 2025 at 14:08

Hello @molo,

The different widgets are based on different templates. For example, the “Recommended Products” widget uses the theme’s default product template. On the other hand, the “Elementor Products Grid/List/Carousel/Archive Products” widgets are built with a custom template, which offers a wide range of customization options that were not available in the previous template.

Best regards,
Jack Richardson
The 8Theme Team

#455888 Copied

molo

Participant

September 25, 2025 at 15:54

Ah, okay! I understand, and maybe I didn’t express myself well. What I’m referring to is that before these latest changes, a colleague implemented a feature on my website where, when uploading a video, it would be displayed instead of the featured image. I understand that’s why it’s visible in cross-selling.

Is it possible that this customization was lost when updating the theme?

#455899 Copied

Jack Richardson

Support staff

September 25, 2025 at 19:00

Hello @molo,

If customizations are made directly within the parent XStore theme or the XStore Core plugin files, they will be overwritten during updates. To ensure that your modifications are preserved after updates, we recommend implementing them in a child theme or by using a code snippets plugin.

Best regards,
The 8Theme Team

#455917 Copied

molo

Participant

September 26, 2025 at 07:50

Of course, life is all about learning and learning… Unfortunately, those improvements your team made are beyond my reach. Would it be possible for you to recover that code and implement it alongside the one you already created for the video loop?

Files is visible for topic creator and
support staff only.

#455953 Copied

Jack Richardson

Support staff

September 26, 2025 at 08:26

Hello @molo,

Could you please attach the topic where these improvements were made for you? This will allow us to identify the developer who implemented them and request that they recreate the solution. However, please note that this applies only if the customization was done by our team and not by external developers.

Best regards,
8Theme Team

#455956 Copied

molo

Participant

September 26, 2025 at 09:06

Hi! I imagine the theme you customized is yours, the one that’s activated…

Files is visible for topic creator and
support staff only.

#455959 Copied

molo

Participant

September 26, 2025 at 09:08

I leave the access to wp-admin and ftp private. THANKS!!!

Please contact administrator
for this information.

#455960 Copied

Jack Richardson

Support staff

September 26, 2025 at 13:40

Dear @molo,

Please rest assured that the changes we previously made have not been lost. It appears that we recently implemented another improvement related to the placeholder on the Single Product page. However, your current request concerns the display of videos on your Shop page across products.

We have now implemented the requested improvement in your “child-theme/functions.php” file, and we will also include this enhancement in our documentation. You can review the result here: https://gyazo.com/28b879251f983f38621f3f0f8a18c7eb.

Please note that we have also made several additional modifications across theme files and the XStore Core plugin. These changes will be included in the next official update, so you will not lose the adjustments we have applied in your child theme.

Thank you for your patience and cooperation.

Best regards,
Jack Richardson
8Theme Team

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Filter products, categories and open status

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