after the theme update some elementor parts crashed.
The images are not visible anymore.
This topic has 8 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by diderino
after the theme update some elementor parts crashed.
The images are not visible anymore.
Hello,
Thank you for reaching out to us.
Kindly try accessing the editor and reselect the images for the mentioned sections.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
attached
Hello,
We appreciate your prompt response.
Please try to disable this option https://prnt.sc/FkVlmar8SujI and check how it works then.
Warm Regards,
The 8Theme Team
still not working. After a refresh of the website the image is still gone
Hello,
Please clear cache and check how it works now.
Warm Regards,
The 8Theme Team
now it works, thanks
Thanks for the support! My topic “elementor parts crashed after theme update” has been successfully resolved.
The issue related to '‘elementor parts crashed after theme update’' has been successfully resolved, and the topic is now closed for further responses