Elementor parts crashed after theme update

This topic has 8 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by diderino

  • Avatar: diderino
    diderino
    Participant
    August 10, 2025 at 11:54

    after the theme update some elementor parts crashed.
    The images are not visible anymore.

    Files is visible for topic creator and
    support staff only.
    7 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 11, 2025 at 06:56

    Hello,

    Thank you for reaching out to us.

    Kindly try accessing the editor and reselect the images for the mentioned sections.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: diderino
    diderino
    Participant
    August 11, 2025 at 07:00

    attached

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 11, 2025 at 08:12

    Hello,

    We appreciate your prompt response.

    Please try to disable this option https://prnt.sc/FkVlmar8SujI and check how it works then.

    Warm Regards,
    The 8Theme Team

    Avatar: diderino
    diderino
    Participant
    August 11, 2025 at 08:16

    still not working. After a refresh of the website the image is still gone

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 11, 2025 at 08:50

    Hello,

    Please clear cache and check how it works now.

    Warm Regards,
    The 8Theme Team

    Avatar: diderino
    diderino
    Participant
    August 11, 2025 at 09:11

    now it works, thanks

    Avatar: diderino
    diderino
    Participant
    August 11, 2025 at 09:12

    Thanks for the support! My topic “elementor parts crashed after theme update” has been successfully resolved.

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The issue related to '‘elementor parts crashed after theme update’' has been successfully resolved, and the topic is now closed for further responses

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