Filters not working in the shop sidebar.

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Please find attached a video demonstrating that the filter is working correctly on our end (Private Content). In order to assist you further, we kindly ask you to provide a video showing the issue on your side, where the filter does not work as expected.

Additionally, please specify which browser you are using. In our video, the test was conducted using the Chrome browser.

Warm Regards,
The 8Theme Team

Hello,

Thank you for the clarification, and please accept our apologies for the misunderstanding that occurred.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, ziga32,

We have identified an issue where AJAX requests related to filters are being blocked by Cloudflare. To resolve this, we kindly ask you to adjust your Cloudflare settings to ensure that it does not block requests containing the following parameters: et_ajax, filter_barva, filter_brand, filter_velikost, and filter_material.

Thank you for your attention to this matter.

Best regards,
8Theme Team

You’re most welcome! Wishing you a wonderful day ahead.

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