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Ayuda con problemas de tema con el plugin LiteSpeed cache- Hostinger.

This topic has 9 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Alex Carter

Tienda Vicortech

Participant

March 30, 2025 at 22:40

Cordial saludo, tengo problemas con el tema.
Resulta que está como muy lenta la carga de mi sitio, utilizo el plugin recomendado por Hostinger Lite Speed cache. Al activar el modo de cache agresivo carga super la pagina pero tengo problemas con la barra de búsqueda de productos, queda inhabilitada, no permite escribir nada y además algunas imagenes desaparecen por completo y no cargan. Esto sucede al poner el modo agresivo, después si quiero volver al modo recomendado ya deja de funcionar y tengo que restablecer mi web para que vuelva a funcionar pero lo vuelve poco lento.

Otro problema que tengo es que activé la licencia del tema, me aparecen 2 actualizaciones, las realizo y a las horas, vuelven a estar disponibles las actualizaciones, como si no las hubiera hecho, es decir, las actualizaciones no se están quedando.

Please, contact administrator
for this information.

#439198 Copied Theme version: 9.4.9

8 Answers

Luca Rossi

Support staff

March 31, 2025 at 08:57

Dear @Tienda Vicortech,

We hope this message finds you well.

We kindly recommend reviewing the official documentation for Litespeed Cache to properly configure the plugin settings. You can access the documentation at the following link:
https://docs.litespeedtech.com/lscache/lscwp/

Additionally, we suggest excluding all scripts related to the XStore theme from the “Combine JS” option of LiteSpeed Cache plugin. Specifically, you may consider excluding the following path:

/wp-content/themes/xstore/js

Please note that website speed optimization falls outside the scope of our standard support services. However, if you require further assistance with this matter, we invite you to submit a request through our customization panel:
https://www.8theme.com/account/#etheme_customization_panel

Kindly be advised that customization services may be subject to additional charges.

Should you have any further questions or need additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#439241 Copied

Tienda Vicortech

Participant

April 1, 2025 at 15:38

Te adjunto el problema adjunto un video https://we.tl/t-dD1sbDST9y A veces se desactiva la barra, ya borre caché, borre, todo y el problema sigue.

A veces funciona solo 1 vez y despues ya no, a veces deja de funcionar. Te habia compartido las credenciales por favor, utilizalas si crees conveniente. Ya exclui de JS y CSS y de cache lo que me compartiste.

#439398 Copied

Tienda Vicortech

Participant

April 1, 2025 at 15:50

Te adjunto otros videos, pues ya ahora no deja del todo buscar mis productos. https://we.tl/t-o6SvAgmaIL Por favor use las credenciales que te comparti y revisa que está sucediendo por favor.

Tratare de resturtar mi pagina web, pero esto es algo que no debe de estar sucediendo por lo que te pido que revises que puede estar sucediendo

#439402 Copied

Luca Rossi

Support staff

April 1, 2025 at 17:16

Hi @Tienda Vicortech,

We can confirm it’s slow loading but couldn’t reproduce this issue on your video. Please check our screen records:

– https://www.awesomescreenshot.com/video/38273330?key=308de89cafa45e9da9acc51a142815a0
– https://www.awesomescreenshot.com/video/38273423?key=1883fd61101b99abef698d6aad4ad87a

If the Litespeed cache plugin is not working with your website, we suggest you to try with the WP-Rocket plugin: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

As we mentioned in the previous reply, website speed optimization falls outside the scope of our standard support services. However, if you require further assistance with this matter, we invite you to submit a request through our customization panel:
https://www.8theme.com/account/#etheme_customization_panel

Kindly be advised that customization services may be subject to additional charges.

Thanks for understanding!

Best regards,
The 8Theme Team

#439411 Copied

Tienda Vicortech

Participant

April 1, 2025 at 17:30

Sí, amigo, es que como te indiqué, tuve que restablecer la página web, porque si no no iba a poder funcionar.

Pero bueno, yo te adjunté dos videos en donde si puedes ver el problema.

En relación a la velocidad de carga que costo tiene la optimización?

#439413 Copied

Tienda Vicortech

Participant

April 1, 2025 at 21:11

amigo prueba otra vez, tengo el mismo problema de nuevo con la barra de busqueda. por favor ingresa ya antes que se solucione solo

#439419 Copied

Luca Rossi

Support staff

April 2, 2025 at 06:21

Hi @Tienda Vicortech,

Sí, amigo, es que como te indiqué, tuve que restablecer la página web, porque si no no iba a poder funcionar.

Pero bueno, yo te adjunté dos videos en donde si puedes ver el problema.

En relación a la velocidad de carga que costo tiene la optimización?

Our default website speed optimization is $249. For more information, please contact our dev team here: https://www.8theme.com/account/#etheme_customization_panel.

amigo prueba otra vez, tengo el mismo problema de nuevo con la barra de busqueda. por favor ingresa ya antes que se solucione solo

Here is another test and we still couldn’t reproduce this issue: https://www.awesomescreenshot.com/video/38289560?key=d2590afb82a9251849bea8135eb1dcf2.

Could you please tell us which browser and OS are you using?

Thank you!

#439425 Copied

Alex Carter

Support staff

July 5, 2025 at 07:02

Hello,

We’d like to update you on the speed and performance improvements in XStore.
Over the past few months, our team has focused heavily on optimizing theme performance. As evidence, our public optimised demo now scores 98+ on mobile and 100+ on desktop in PageSpeed tests—showing that XStore is fully tuned for speed.

https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

However, we’ve identified another major factor affecting site responsiveness: bot traffic. On several client sites, automated bots have been generating large numbers of requests to dynamic filter URLs on the shop page over 50K requests per day. Even on powerful servers, this volume of repeated queries can cause noticeable slowdowns.

To help you investigate this, we’ll share detailed screenshots in the private support area showing bot-generated request patterns. You’ll see exactly why your server may be under strain.

What we’ve done so far:
• Reviewed and optimized all frontend assets (CSS/JS, images, lazy-loading).
• Improved our AJAX-filter endpoints to reduce query overhead.
• Hardened nofollow and other standard directives—though some bots still ignore them.

Our team continues to refine these protections. In the meantime, please verify whether bot traffic is impacting your site’s load.

Next steps:
1. Upgrade to XStore 9.5.1. This release includes all our latest speed optimizations and server-side performance enhancements. You can download the archive in the Downloads section on our website https://www.8theme.com/downloads/ or from your Downloads area on ThemeForest.
2. Deploy a bot-protection service.
To block 100% of unwanted crawlers, consider using Cloudflare (or a similar WAF) to filter malicious traffic before it reaches your server.

Thank you for your patience. If you have any questions or need help reviewing your server logs and request patterns, please let us know in the private support forum.

Best regards,
The XStore Team

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