My product page gallery not showing images and video not playing

This topic has 3 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by pageantapp

  • Avatar: pageantapp
    pageantapp
    Participant
    January 31, 2025 at 19:18

    Hello Support team, Hope you are doing well, Im Having an issue with product page gallery not showing images and video not playing (see screen recordings). cleared all caches from browser and wordpress. Seen a few posts about my issue https://www.8theme.com/topic/product-video-vendors-can-add-but-cant-see-it-on-product-page/ and https://www.8theme.com/topic/video-display-single-product-page-truncated-view/ but neither could help.

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    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 1, 2025 at 09:06

    Hello, @pageantapp,

    Thank you for contacting us and for using XStore.

    To address the issue you are experiencing, we kindly recommend following these steps:

    1. Navigate to **XStore Patcher**.
    2. Click on **Refresh Patches**.
    3. Select **Apply All Patches**.

    For further guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    If the issue persists after completing these steps, we kindly request that you provide us with access to your site’s WordPress admin panel via the private content area. This will allow us to review your settings in detail and assist you more effectively.

    Thank you for your cooperation. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

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    Avatar: pageantapp
    pageantapp
    Participant
    February 1, 2025 at 17:49

    It worked like a charm! Thank you so much Tony.

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